Veterinary Receptionist (Care Coordinator) - Stoney Creek Veterinary Hospital

Veterinary Receptionist (Care Coordinator) PetVet Care Centers' Stoney Creek Veterinary Hospital is seeking a Veterinary Receptionist (Care Coordinator) to join our team. As a Care Coordinator, you will perform a range of administrative and customer service tasks, providing valuable support to the hospital and contributing to the success of a high-performing organization committed to delivering superior care and exceptional service. Stoney Creek Veterinary Hospital has built a stellar reputation as one of Delaware County's premier veterinary practices since opening in 1987, serving pets across Morton, Philadelphia, Springfield, Media, and beyond with comprehensive services from wellness and dental care to surgery and behavioral counseling. Key Responsibilities Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience. Knowledge of clerical procedures and ability to organize files and records. Excellent customer service skills, providing courteous and prompt assistance. Schedule Monday to Friday What We Offer Medical, dental, and vision insurance. Paid Parental Leave (birth, adoption, foster). 401(k) with discretionary contribution. Team Member Pet Discounts. Emotional wellbeing support — including Calm app access and 24/7 EAP. CE stipends and career development resources. Grant Circle — a relief fund for team members facing personal hardship. Local hospital culture backed by national resources. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V. PetVet respects your privacy and is committed to protecting your personal information. Please see private notice for additional information about our data practices. #J-18808-Ljbffr PetVet Care Centers