Unit Technician

Summary

Units: ED / WHU

Posted internally from 5/19/2026 to 5/26/2026

This position works under the supervision of the Registered Nurse (RN). The unit technician Acts as receptionist for the unit by answering inquiries, offering assistance and providing directions to patients, visitors, other departments, families, other nursing staff and physicians in a friendly and cooperative manner.

The unit tech may also perform and assist with individual activities of daily living as well as certain treatments for patient care under the direction and supervision of the Registered Nurse according to established policies, procedures and guidelines. The unit tech also maintains adequate levels of supplies per established levels and runs errands for the unit when necessary.


Responsibilities

(15%) Help to maintain cleanliness of department and nurse's station, ensuring the department is prepared to perform required duties/tasks. Maintains adequate levels of all supplies in nurse's station. Assists in returning/obtaining needed supplies/equipment to/from other departments as needed. Assists in organizing and cleaning the nurse's station, as well as keeping hallways of nursing units uncluttered and clear of inappropriate furniture/equipment, etc.

(10)* Answer patient call lights when needed and complete patient care tasks as appropriate according to policies, procedures, and guidelines. Reports to RN and/or provider any patient concerns or other pertinent information regarding the condition of patients on a timely basis.

(50 %)* Acts as receptionist for the unit by answering inquiries, offering assistance and providing directions to patients, visitors, other departments, families, other nursing staff and physicians in a friendly and cooperative manner. Communicates messages to unit nursing personnel and providers regarding patients/patient care- related activities; Answers/utilizes the unit telephone, fax system, intercom/patient call system and hospital paging system appropriately. Coordinates appointments and/or consults for patients with other Hospital Departments, as appropriate. Assists in preparing patient records for scanning into the medical record.

(25%)* Coordinate transfers to other facilities and prepare transfer packets.


Certifications and Licensures

Credential: BLS: Basic Life Support
Equivalent Experience: Within 3 months of hire or transfer

Qualification Source: AHA

Credential: PCT: MMH PCT/CNA/EMT/LPN Certification

Equivalent Experience: 1) New hires on or after April 1, 2020 will be required to have a current CNA certification and keep it active must hold an internal MyMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a certified Nursing Assistant (CNA) or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the State of Michigan or completion of an accredited Licensed Practical Nurse Program culminating in licensure in the State of Michigan or successful completion of one semester of nursing clinical education by an Accredited Registered Nurse Program or Medical Assistant with the following: Registered Medical Assistant (RMA) through American Medical Technologist (AMT), Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), OR equivalent Medical Assistant Credential such as Certified Clinical Medical Assistant CCMA, etc. 2) Current Care Assistants as of April 1, 2020 who do not have a current CNA will be grandfathered in and not required to obtain the certification as long as they stay in their current classification.3) Current Care Assistants as of April 1, 2020 who do have a current and active CNA will be required to maintain and keep active their certification as long as they are in their current classification.4) Internal transfers after on or after April 1, 2020 will be required to obtain the CAN certification or complete the internal MyMichigan Health Patient Care Technician certification within six (6) months of their transfer date. Once obtaining their certification, they will be required to maintain and keep the certification active while in employed in either classification.

Credential: Fingerprinting

Required Education

Education: Hight School Diploma or GED

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Previous direct patient care experience preferred.

Medical terminology or related experience preferred.


Operates equipment as outlined on orientation checklists, policy and procedures. Participates in equipment in-services and competencies as they relate to role expectations.

Participates in Continuous Quality Improvement as required by the Medical Center and the job description.

Understands and is accountable for Medical Center's customer service standards.


PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently 34-66% of the workday 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% or the workday) 10 lbs.