TMG Support & Implementation Specialist

Job Title

Manage daily service and support needs of clients, including but not limited to problem resolution, technical support, positive pay management, daily cash positioning. Implement new Treasury services and service modifications for clients. Support management of workflow, procedure documentation, and procedure management in a fast paced, high quality, multi-task environment.

Essential Duties And Responsibilities

1. Work directly with clients to support standard product usage, problem research and resolution, access issues, technical support, and transaction needs.

2. Manage daily operational tasks including cash positioning and ACH exception transaction decisions

3. Manage positive pay review, exceptions management (including internal research and support and direction of client research and actions), and exception decisions to prevent client and /or bank financial loss.

4. Manage basic implementations of treasury services and develop project plans for the implementation of Treasury services, including gathering technical information from the client; coordinating and monitoring the project internally; working with programmers, product managers, and service delivery personnel; managing client expectations; completing implementation forms and related documentation; assuring client delivery of agreements, acceptance sign-offs and test files; resolving project delays; installing software; training users; and following up with the client post implementation

5. Excel in a fast-paced multi-tasking role with a high degree of quality and accuracy.

6. Daily high-quality telephone and e-mail communications with clients and operational areas of bank.

Qualifications

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. One or more years supporting and implementing treasury products and services or comparable experience.

2. Two or more years of customer service and support in a financial environment.

3. High school diploma

4. Excellent verbal and written communication skills

5. Ability to multitask, shifting regularly between client support and operational tasks

6. Ability to operate at a high level of quality in a fast-paced environment

7. Strong PC skills including Word and Excel

Preferred Qualifications:

1. Associates or College degree