Head Teller

Position Title

Head Teller

Location

Newport Beach, CA 92660

Job Summary

Process deposits and withdrawals in accordance to bank policy and procedures; keeps records of money and negotiable instruments involved in financial transactions by performing the following duties. Supervise teller line and process a variety of financial transactions including check cashing, withdrawals, deposit and loan payments within the banks policy and procedures. Assist tellers with more complex tasks, back-up tellers and performs teller duties as needed. Responsible for vault and the auditing reporting and balancing of cash drawer.

Job Responsibilities

• Greet and service clients in a friendly and courteous manner.
• Identify counterfeit currency.
• Cash checks, process withdrawals and pay out money after verification of signatures and customer balances.
• Transfer funds between accounts when requested by clients.
• Place hold on accounts for uncollected funds.
• Maintain security of vault, night depository through dual controls.
• May complete ATM Daily Proof and assist with weekly/bi-weekly ATM Proof and Replenishment.
• May maintain security of ATM through dual control.
• Provide support to other teller units when needed.
• Assist in training of new tellers.
• Assist with the daily Financial Center Proof.

Additional Accountabilities

Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 4+ Years teller experience in commercial bank setting.
• Preferred Qualifications: Supervisory experience a plus.

Job Competencies

• Strong communication & mathematical skills.
• Client servicing.
• Problem solver.
• Ability to work under pressure.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical Demands (ADA)

The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Equal Opportunity Employer – Vets/Disabled

Flagstar is an Equal Opportunity Employer - Vets/Disabled

Compensation Information

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Pay Range $17.00 - $26.27

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Company Information

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Recruiting Process Statement

Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process.

Equal Opportunity Statement

Equal Opportunity Employer For more Information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender