Junior Machine Learning Engineer - Remote

Job Description

Job Description

Job Description: Student Loan Counselor/Advisor

Role Type: Contractor
Location: United States (Remote)

About the Role

We are seeking experienced Student Loan Counselors/Advisors to contribute their expertise to a project focused on federal student loan servicing and borrower support.

In this role, you will apply your knowledge of federal student loan programs, repayment options, and borrower guidance to help train and evaluate AI systems. You will develop realistic borrower scenarios, create authoritative reference answers, and review expert-generated content for accuracy and compliance with current federal policies.

No prior AI experience is required. Your subject-matter expertise is what matters most.

Key Responsibilities

1. Develop realistic student loan questions based on common borrower concerns and real-world scenarios.
2. Create accurate, authoritative reference answers using current federal guidelines and citations from official sources.
3. Review and evaluate responses prepared by other experts for clarity, accuracy, completeness, and policy compliance.
4. Identify and flag inaccurate, ambiguous, or outdated information for further review.
5. Stay informed about federal student loan regulations, policy updates, repayment programs, and borrower relief options.
6. Collaborate with a remote team of experts to improve the quality, consistency, and reliability of AI training data.

Preferred Qualifications

1. Comprehensive knowledge of federal student loan programs and repayment options.
2. Recent, hands-on experience advising borrowers through nonprofit student loan counseling, college financial aid services, or federal student loan servicing.
3. Excellent written and verbal communication skills, with the ability to explain complex information clearly and empathetically.
4. Strong attention to detail, particularly when reviewing complex borrower scenarios and documentation.
5. Ability to work independently, stay organized, and manage responsibilities in a remote project environment.
6. Up-to-date knowledge of federal student loan policy changes and borrower relief programs.