Director of Services

Job Description Summary


Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

Relocation Assistance Available


JOB SUMMARY

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.


CANDIDATE PROFILE


Education and Experience


High school diploma or GED; 2 years' experience in the housekeeping or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


CORE WORK ACTIVITIES


Managing Housekeeping Operations


Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
Ensures compliance with all housekeeping policies, standards and procedures.
Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.


Managing Departmental Costs


Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.


Ensuring Exceptional Customer Service


Responds to and handles guest problems and complaints effectively.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Empowers employees to provide excellent customer service.
Develops goals and expectations for direct report managers.
Celebrates successes and publicly recognizes the contributions of team members.
Reviews employee satisfaction results to identify and address employee problems or concerns.
Communicates expectations, recognizes performance, and produces desired business results.


Conducting Human Resources Activities


Ensures property policies are administered fairly and consistently.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Establishes goals and objectives for all areas of responsibility.
Directs staff

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.