CALL CENTER SERVICES REPRESENTATIVE I

Call Center Services Representative I - 60044502

The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. The typical duties include:

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames.
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
• Requests all additional information/verification required to establish or continue eligibility for government assistance programs.
• Ensures electronic case records are documented thoroughly and properly.
• Assists customers with referrals to other agencies and community resources.

Minimum qualifications include two years of experience in clerical activities or public contact experience and the ability to attend an 8 12 week mandatory paid training course.

Benefits of working for the State of Florida include no state income tax for residents of Florida, annual and sick leave benefits, nine paid holidays and one personal holiday each year, state group insurance coverage options, retirement plan options, flexible spending accounts, tuition waivers, and more.

Location: Orlando, FL, US, 32801