Nursing Operations Support Representative (Main House Hub)

: Overview: Starting pay for this position is $16.60/hour. Additional $2.25/hour for 3rd shift. Main House Hub - Serves as a central navigation for operational support in a diverse healthcare setting, extending its reach to units such as labor and delivery, and a number of diverse units across the Hospital. Manned by proficient NOS (Nursing Operation Support) representatives, the hub facilitates seamless navigation for patients and families. These NOS professionals offer adept guidance, particularly in crucial areas such as labor and delivery. Alongside crafting identification badges for the labor and delivery department, they provide effective directional assistance for patients and visitors, while their commitment to superior customer service, adaptable coverage, and aiding a positive experience plays a pivotal role in maintaining the facility's high standards of care and support. POSITION SUMMARY: The Nursing Operations Support (NOS) Representative acts as a resource on multiple units for Mission Partners, patients, visitors, and family members for general questions, information, and way-finding needs and provides unit support. Provides guidance to individuals related to other OSF facilities/service areas, coordinates and may assist with patient transport needs, provides local area direction, and advises of area accommodations or amenities. Utilizes various software to provide assistance and complete assigned tasks Qualifications: REQUIRED QUALIFICATIONS: Education:

• High School Diploma/GED

Experience:

• 6 months experience in office, hospital, administrative duties, customer service, computer knowledge

Skills/ Knowledge:

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Demonstrated ability to reason, interpret, and evaluate each situation to provide assistance and resolve issues.
• Demonstrate ability to multi-task in a fast-paced environment

OSF HealthCare is an Equal Opportunity Employer.