Retail Sales Worker Lead - Cleveland Zoo Retail Merchandise

Retail Sales Worker LeadThe Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers. Assign the day's work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Retail Sales Lead Workers are expected to serve as an example for the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. Furthermore, they will maintain a professional and enthusiastic atmosphere even in the absence of management.Compensation: The Hourly rate for this position is $14.50 to $15.50. Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.Job ResponsibilitiesPerform all Sales Associate and General Utility Worker dutiesHold pre-shift meetings to ensure that the team is aware of the day's tasks, visiting VIPs, Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operationsRetail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests.Ensure all guests are greeted when they walk into the storeTrain Sales Associates and General Utility Workers in their role helping to develop a team of customer service focused professionalsEnsure everything operates smoothly in the manager's absence and that all customer relations issues are handled effectivelyRespond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional mannerKeep an inventory of stock, noting any out-of-stock items or possible shortagesOrder merchandise and other items in appropriate quantities from warehouse and vendors to meet demandMay be required to complete monthly safety inspections and file incident and injury reports on an ongoing basisMust always ensure cleanliness and a pleasant atmosphere storeCollect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programsLead all aspects of nightly close out and balance cash with daily sales at the end of the shiftMay perform nightly audit of cashier documentationRetail Leads assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility WorkersMay assist with hiring General Utility Workers and Sales AssociatesMay be required to coordinate, correct, supervise and submit payroll for the department, ensuring accuracy, proper transfer of labor and timely weekly reportingQualificationsPrevious retail experience preferredMathematical skills are required to facilitate sales reports and auditsMust be of legal age to work with alcoholMust provide proof of having earned a responsible alcohol training and certification program where applicableMust be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidaysMust be fluent in the native language, both spoken and writtenMust be computer literate in MS Office programsAbility to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) SystemMust be well groomed and always maintain a high level of professionalism