Customer Service Representative

Customer Service Representative

In this entry-level Customer Service Representative position, you'll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including Contract Review of all incoming sales orders and assisting customers to ensure their orders are accurate and can be entered. This position is responsible for contract review and order entry for Customers. It requires a timely and accurate response to customer orders, adherence to processes and procedures, and conformance to customer requirements.

Job Duties & Responsibilities of the Customer Service Rep:

• Confirm receipt of orders received via e-mail.
• Review and enter e-mail orders for accuracy and completeness based on both customer and company requirements.
• Routinely update Navpoint with the ship to addresses, contacts, and prospects.
• Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
• Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
• Enter customer concerns or complaints.
• Be an active member of the Operator ACD Phone line.
• Assist in other projects as assigned.

Education & Experience Requirements of the Customer Service Rep:

• Typing skills of at least 50 WPM with high accuracy
• Proficient use of Office 365
• Good communication and critical thinking skills
• High degree of diligence
• Ability to work at a fast pace even with several interruptions, and some time pressure.
• Proficient use of Windows XP operating system and Microsoft Office products (Word, Excel, Outlook).
• Good communication skills to interact with team members, customers, outside sales, and other internal departments.
• Good critical thinking skills to resolve questions and problems related to orders.
• Strong organizational skills.
• Industrial sales background a plus, but not a requirement.