Data Center Optical Technician

Locations: Austin, TX | Sterling, VA | Huntsville, AL | Hillsboro, OR | Des Moines, IA Overview We are seeking a highly motivated and skilled Data Center Optical Engineer to support customer data centers and co-location facilities. This is a hands-on, customer-facing role focused on optical transport infrastructure, fiber installations, troubleshooting, migrations , remediation, and break/fix activities . The ideal candidate will have strong technical expertise in optical networking and data center operations, along with a commitment to safety, quality, and customer satisfaction. Key Responsibilities Conduct daily audits of work performed by third-party technicians and provide guidance to ensure quality standards are met. Support fiber installation, decommissioning, migration, remediation, and break/fix activities. Perform and supervise optical testing and troubleshooting using OTDRs, optical power meters, VFLs, and other test equipment . Interpret and execute Methods of Procedure (MoPs), engineering documentation, vendor manuals, network diagrams, and cut sheets . Ensure accurate cable management, port connectivity, labeling, and adherence to operational best practices. Coordinate and communicate effectively with customers, vendors, and internal stakeholders. Maintain detailed documentation of work activities, test results, and operational changes. Support critical maintenance activities and respond to customer issues within established service-level agreements (SLAs). Required Skills & Experience Minimum 3 years of experience in data center operations, optical transport, telecommunications, or related environments. Team lead, supervisory, or project coordination experience. Hands-on experience with single-mode and multi-mode fiber installation, including LC connectors, fan-outs, patch panels, and structured cabling systems. Strong optical testing, fault isolation, and transport troubleshooting skills. Experience working directly with customers in mission-critical or high-availability environments. Strong understanding of optical transport technologies and best practices. Excellent communication, documentation, organizational, and problem-solving skills. Proficiency with Microsoft Office applications and customer ticketing systems. Preferred Qualifications Experience supporting large-scale data centers or colocation facilities. Familiarity with DWDM, CWDM, and optical transport platforms. Knowledge of data center infrastructure standards and cabling best practices. Experience working with telecommunications or network equipment vendors. Physical Requirements Ability to lift and move equipment weighing up to 50 pounds. Ability to work in data center environments for extended periods. Comfortable working at heights and in varying environmental conditions. This is an onsite position requiring candidates to reside within the assigned market. If you are a hands-on optical networking professional who enjoys working in dynamic data center environments and directly supporting customers, we encourage you to apply. #J-18808-Ljbffr NextGen | GTA: A Kelly Telecom Company