Business Analyst Senior

Job ID: R239540Posted: 2026-11-05Location: OH - Cleveland (44114); PA - Pittsburgh; IL - Downers Grove; AL - Birmingham; TX - DallasSalary: $0.00 - $0.00Type: Full timeCountry: United States of AmericaCompany: PNCPosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analyst Senior within PNC's Human Resources organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL; Downers Grove, IL; or Dallas, TX.The Learning Talent & Development Business Analyst Senior is a technology-focused role responsible for identifying, developing, testing, implementing, and supporting solutions that enable Learning & Talent Development programs and processes.This role works closely with internal partners and technology teams to understand business needs, solve problems, improve processes, and support enterprise applications. The ideal candidate brings broad technology knowledge, strong analytical skills, AI literacy, curiosity, and the ability to translate business needs into practical solutions.Primary Responsibilities:• Consult on, develop, test, and implement technology solutions.• Serve as a liaison between technology teams and internal partners for ongoing processes, application maintenance, enhancements, and new solutions.• Partner with internal stakeholders to understand business and end-user needs and translate those needs into clear requirements and solutions.• Support application testing, implementation, troubleshooting, maintenance, and continuous improvement.• Analyze complex problems, identify root causes, and develop practical solutions.• Research emerging technologies, including artificial intelligence, and identify opportunities to improve processes, user experiences, and operational efficiency.• Explore responsible uses of AI and automation to solve business problems and improve workflows.• Apply critical judgment when evaluating AI-generated information, including validating accuracy, recognizing limitations, and determining when human review or expertise is necessary.• Collaborate across technical and non-technical teams to move solutions from concept through implementation.• Support projects involving new technologies, system enhancements, integrations, automation, and process improvements.Skills & Qualifications:The successful candidate should demonstrate:• Broad technology knowledge, including experience supporting business applications, enterprise technology, or technology-enabled processes.• Experience gathering and translating business needs into technology requirements and potential solutions.• Strong analytical, research, critical-thinking, and problem-solving skills.• Ability to break complex issues into manageable components and evaluate solutions logically and systematically.• Strong verbal, written, and interpersonal communication skills.• Ability to communicate effectively with both technical and non-technical partners.• Ability to work independently while collaborating effectively across teams.• Comfort working through ambiguity, changing priorities, and complex problems.• Curiosity and persistence when researching issues, troubleshooting problems, and identifying solutions.• Willingness to challenge existing processes, ask thoughtful questions, and identify better ways of working.• Strong technology literacy, including a practical understanding of how common business applications, automation, and emerging technologies work, along with their capabilities, limitations, and risks.• Ability to quickly learn and effectively use new software, tools, and technologies, including emerging technologies such as AI, while critically evaluating results for accuracy and relevance.• Ability to recognize when a technology solution or automation is the right fit and when process improvement or human expertise is more appropriate.• Knowledge of responsible technology practices, including data security, privacy, and proper handling of sensitive organizational, employee, and other information.Preferred Knowledge & Experience:• Enterprise business applications, including Human Capital Management systems. Experience with Workday is preferred but not required.• Microsoft tools such as SharePoint, Power Platform, Excel, and OneNote.• Business process analysis and process improvement.• Technology testing, quality assurance, implementation, and troubleshooting.• Project management practices, including planning, organizing, coordinating, and monitoring work.• Data analytics and business intelligence tools.• System administration, configuration, security, or user access management.• Experience applying automation, emerging technologies (including AI), or other technology-enabled solutions to business processes.• Experience evaluating new features and capabilities within enterprise technology platforms.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionDirects in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation.Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsBusiness Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall ModelCompetenciesAnalytical Thinking, Business Assessment, Consulting, Effectiveness Measurement, Information Capture, Modeling: Data, Process, Events, Objects, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business KnowledgeWork ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Language AssessmentsNo Required or Preferred Language AssessmentsPay TransparencyBase Salary: $0.00 – $0.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 11/05/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.