Part-time Brand Ambassador

• Welcome guests warmly, offering your full attention and creating an environment where everyone feels seen and valued.
• Ask thoughtful, guest-centered questions to learn about cooking habits, experience level, and preferences.
• Share product features, usage tips, and care information with confidence and clarity, weaving in the heritage and craft behind each piece.
• Offer personalized recommendations that match the guest's needs, using your understanding of our product line and brand story.
• Pay attention to the story behind the numbers-when a particular skillet is resonating with guests or a quiet afternoon reveals an opportunity, you lean in with curiosity and share insights that strengthen the team's ability to serve.
• Support daily operations, including opening/closing tasks, register transactions, restocking, and back-of-house organization, moving confidently through each task.
• Maintain a clean, visually appealing, and guest-ready sales floor that reflects Lodge's standard of excellence.
• Contribute to a positive, respectful team culture where everyone's success is celebrated-stepping in naturally to support a colleague during busy moments and sharing what's working in your guest conversations.
• Adapt your approach throughout the day, using quieter moments to deepen product knowledge or refresh displays, then shifting seamlessly into host mode when the floor fills with guests.
• Support product replenishment, shipping/receiving, and merchandising as needed to keep the store guest-ready.
• Represent Lodge's commitment to heritage, service, and storytelling in every interaction.

• A naturally welcoming, present, and people-focused personality who treats their work with personal ownership and pride.
• Confidence in starting conversations and building rapport with guests, guiding them through Lodge's story in ways that feel authentic and meaningful.
• Curiosity about both our products and our guests-noticing patterns, asking "why," and using those insights to create even better experiences.
• Adaptability that feels effortless, whether you're serving someone new to cast iron, engaging a returning collector, or adjusting to the day's changing rhythm.
• Retail or customer-facing experience preferred, especially in service-driven environments.
• Team-oriented mindset that understands exceptional hospitality is a collective effort-bringing a strong work ethic, personal accountability, and genuine support for colleagues.
• Comfort with technology as a tool that helps you serve better-whether using point-of-sale systems, mobile devices for product details, or helping guests connect with our Lodge community through apps.

• Ability to lift up to 30 pounds and perform physical tasks such as bending, kneeling, and climbing.
• Comfortable using point-of-sale systems and following store operational routines.

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