Outreach Specialist

Job Description

Job Description

Our Mission:

To provide quality, integrated, innovative health care that will contribute to a healthy community, focusing on those in need and working with patients and the community as partners in their overall well-being

The Company:

TCC Family Health was founded in 1939 by a group of physicians and community leaders who recognized the importance of access to health care for all children, particularly those who are from low-income families and who are at risk for health problems. For over 80 years, TCC Family Health has been dedicated to eliminating barriers to care, to improve health and lower health systems cost by expanding cost-effective, meaningful and innovative health care programs that work and providing comprehensive healthcare in a culturally sensitive and linguistically appropriate manner to medically underserved, low-income and high-risk populations in Long Beach and surrounding communities.

Job Summary:

The Outreach Specialist role focuses on building trust and is responsible for performing a variety of tasks including outreach, engagement, screening, and enrollment of expectant and new parents into the Healthy Families America (HFA) program, while supporting broader Health Education & Outreach Department initiatives. The Outreach specialist is an important participant in the continuum of care and will contribute to health promotion and disease prevention by providing support to programs in the Health Education & Outreach Department, connecting individuals and families to appropriate classes, health access, preventive care, oral health services, 0-5 programming, behavioral health support and other allied health services to improve health outcomes.

The Outreach Specialist is an integral member of the health education and outreach team and a leader in the community. The Outreach Specialist works closely with medical providers, TCC staff from various clinics and programs, patients, community members, volunteers and other organizations in the community. This person must be able to communicate effectively and professionally within the health care environment as well as with the residents in the community. The Outreach Specialist must be willing to perform community-based activities in order to achieve the larger goals and objectives of the Health Education and Outreach Department, as it serves the mission of The Children’s Clinic, “Serving Children and Their Families”.

Qualifications:

• Bachelor’s degree required
• Experience in and understanding of effective primary prevention
• Experience working with diverse populations and communities with limited access to care
• Bilingual Spanish/English or Khmer/English required
• Experience in coalition work at the local or state level desired
• Excellent speaking, writing and analytical skills
• Ability to provide respectful, empathetic and excellent customer service
• Ability to coordinate multiple projects and deadlines in a high-quality manner with attention to detail
• Ability to work and thrive in a fast-paced, dynamic environment; multi-task and shift priorities as needed
• Strong commitment to achieving meaningful prevention and reducing differences in health outcomes
• Maintain a high level of professionalism and confidentiality
• Proficiency in Windows-based PC environment (word processing, spreadsheet, database, Internet).
• Ability to afternoon hours, evenings and weekends
• A valid California Driver’s License, proof of insurance and access to a car required.

Primary Responsibilities/Essential Job Functions:

• Conducts targeted community outreach with referral partners (e.g. hospitals, OB/Gyn clinics, WIC, community organizations)
• Initiates timely contact with referred families using a sensitive, patient-centered and culturally responsive approach
• Strengthens families by using a sensitive, patient-centered approach to build protective factors
• Conducts intake interviews and completes required assessments to identify family strengths and needs
• Facilitates enrollment into the Healthy Families America (HFA) Program
• Establishes and maintains trusting relationships with families through consistent, respectful and strength-based communication.
• Connects families to internal services and external community resources through referrals and warm-handoffs.
• Maintains up-to-date knowledge of community resources to ensure effective linkages
• Fosters positive relationships with community agencies and leaders through outreach and networking and maintains open and effective communication with all TCC departments
• Builds individual and community capacity by increasing knowledge and self-sufficiency through health education, outreach, support in navigating services and other community-based activities
• Represents patients and families in complex interactions involving community agencies, payers and healthcare providers
• Promotes access to preventive care, health education programs, and enrollment services
• Accurately document outreach, assessments, enrollment activities, and referrals in required data systems.
• Actively participates in the coordination of groups, classes and health promotion activities
• Partners with families and care team to establish goal plans, objectives, and activities based on family's needs.
• Assist with advancing internal/external opportunities for the Clinic
• Enters data; maintains accurate documentation in work logs, medical records, calendars, data collection platforms and files
• Submits reports on a timely manner
• Participate in team meetings, supervision, and program improvement activities
• Other health education, outreach and community building projects as assigned

PHYSICAL DEMANDS

The physical demands of this position are those necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Weekly schedule:

Monday to Friday 8:30am - 5:00pm, some Evenings & Wkends

Job Type: Full-time

Pay: $25.00/hr

Benefits:

GENEROUS COMPANY BENEFITS – Including 100% Company-paid medical plan

100% Company-premium paid medical plan (We offer a Blue Shield plan that provides coverage at a zero payroll deduction to employees.)

• Medical, Dental, & Vision Insurance

• Company Paid Life Insurance

• 401k with Employer contribution

• Employee Assistance Program (EAP)

• Flexible Spending Account (FSA)

• AFLAC

• United PetCare Program

• Paid Time Off (PTO)

If you want to work for a growing system of community health centers which is committed to providing quality care or patients of all ages and to the growth, education, and development of its staff, then TCC Family Health has a great employment opportunity for you.