Personal Line Director of Operations
Huff Insurance
Job Description
Job Description
Benefits:
- Health insurance
- Opportunity for advancement
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Lead, coach, and support Personal Lines Account Managers and CSRs
- Oversee daily workflow, task distribution, and service standards
- Manage renewals, endorsements, remarketing, and escalated client issues
- Improve processes, implement automation, and ensure workflow consistency
- Drive retention goals (target 92–95%) and support cross‑selling initiatives
- Ensure accuracy, compliance, and quality control across the department
- Collaborate with agency leadership on strategy, reporting, and staffing
- 5+ years of Personal Lines insurance experience
- 2+ years in a leadership or supervisory role
- Active P&C license (MD or ability to obtain)
- Strong knowledge of PL coverage, underwriting, and carriers
- Experience with agency management systems (Applied Epic preferred)
- Excellent communication, coaching, and organizational skills
- What We Offer
- Competitive salary + performance incentives
- Health, dental, vision, retirement plan
- Paid time off and holidays
- Professional development support
- A positive, family‑centered culture
- Opportunity to shape a key department in a growing agency
Vacancy posted 25 days ago
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