Operations Lead

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview

As a Shift Lead, you will ensure that the vision, culture, and core values of Dutch Bros are upheld on every shift. We look to our Shift Leads to be servant leaders within the shop, communicating with leadership on any internal or external feedback. They are the ones who do the hard, and sometimes less desirable, work so that the rest of the crew can focus on core values during shifts.

Job Qualifications

• 6 months of Broista experience at Dutch Bros preferred

• No disciplinary action for the past 90 days, required

  • Disciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signatures

• Successfully completed the most recent flowcheck (90% score or better) and on time

• A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations

• Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations

Schedule:

• This role requires that you have availability to work a minimum of 32 hours per week.

• Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.

Key Result Area (KRA):

Lead the experience for every Broista on shift that ensures a mind-blowing experience for every customer:

• Cultivate the Dutch Bros atmosphere and standards on shift ensuring that Broistas are meeting all expectations; help solve problems on shift

• Manage the shift - responsible for ensuring Broistas are prepared for any specials or promotions and have the right energy and attitude for the customer

Be an expert on drink and operational fundamentals to execute Broista training:

• Primary responsibility is to model and meet all expectations of the Broista role

• Train new Broistas operationally and culturally while providing a fun-loving, mind-blowing environment

• Set Broistas up for success by covering all aspects of the Manifesto during training

Aid your Shop Manager and Shop Lead in shop inventory management, support, and other delegated duties:

• Set up the next shift for success in all areas: counting tills, bank deposits, restocking products, putting inventory away, meeting cleanliness standards, etc.

• Communicate with your manager and share wins and opportunities for improvement with your shop leaders

• Be a good role model. Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Shift Lead Field Guide and Employee Handbook

• Aid the Shop Manager and Shop Leads in Inventory

• Aid the Shop Lead and Shop Manager in ensuring shop setup and cleanliness standards are met

• Work with the Shop Lead and Shop Manager in following up with Quality Assurance inspections and accountability process

Levels of Leadership Expectations

Anchor Points

• Excellent Communicator: Communicate appropriate information up to your leaders, and communicate expectations to the crew while on shift.

• Available: You must be able to work shift lead shifts and be present at shop meetings and culture building events.

Level-Up Arrow:

Effort + Skill x Attitude = Performance

• Effort: Giving it your all! Wanting more for yourself and for others. Going above and beyond your own perceived capabilities.

• Skill: Being a master at the craft. Having high emotional intelligence and a great understanding of people. Keeping a mindset and heart to be a student of the game.

• Attitude: Have an attitude that is unshakeable. Be resilient and optimistic. “To be so strong that nothing can disturb your peace of mind.

* You must also demonstrate all Broista Levels of Leadership expectations (anchors and level-up arrows).

Employee Benefits & Perks

• Free Dutch Bros swag

• Free coffee per Employee Drink Policy

• Paid volunteer hours

• Employee Assistance Program

• Access to our Financial Wellness Platform

• 401(k) eligibility after 1 year of employment

• Education Benefit Program after 1 year of employment

Full-time shift lead also receives:

• Employer-paid medical, dental, and vision insurance

• Sick time, as applicable by state law

• Paid time off

• Paid holidays (6 per year)

*More details on all benefits provided after onboarding

Physical Requirements

• Constant standing/walking, up to 10 hours at a time

• Occasional stooping, kneeling, or crawling

• Occasional pushing, pulling, lifting, or carrying up to 65 lbs

• Possible exposure to extreme heat and/or cold temperatures

• Occasional ascending or descending on ladders and ramps

• Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine

• Constantly receiving detailed information through oral communication

• Constant clarity of vision at near and/or far distances

• Constant cash handling requiring mental math

• Constant talking, expressing, or exchanging ideas by means of verbal communication

*Qualifying candidates may be eligible to receive relocation compensation upon acceptance of a job offer that requires them to move. The amount of relocation compensation varies and is based on the total distance of the relocation (among other variables).

Compensation:

$16.50 per hour + tips

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!