Help Desk Specialist

Location 5101 Mesker Street,Schofield, WI, 54476-0740,United States Are you interested in joining a company that was recently certified as a "Great Place to Work" for the fifth year in a row? If so, please read on... Duties and Responsibilities Monitor and respond quickly and effectively to requests received through the IT helpdesk system Respond to end user queries by phone, email, and in person Create step-by-step training material with screenshots for end users Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware Document internal procedures and processes Ask educated questions and listen to end users to determine the root cause of issues Work through the problem-solving process with end users, empowering them to do the same in the future Run diagnostic steps to resolve problems Report significant and recurring issues to the tier-2 support Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided tocustomers to ease the troubleshooting process Requirements and Qualifications Associate degree in IT, Computer Science, or related field Minimum of two years’ experience as a Help Desk Technician or other customer service role Ability to diagnose and resolve basic computer/technical issues Working knowledge of Microsoft based systems Why L & S Electric? We don’t just offer a job—we offer a future. At L&S Electric, we believe in rewarding our team with benefits that truly make a difference. Health First : Medical, dental, and vision coverage for you and your family. Peace of Mind : Company-paid short-term disability and life insurance. Financial Well-being : 401(k) with generous match. Your Tools, On Us : Safety glasses and shoe programs. More Than a Paycheck : Performance-based bonus opportunities. Support When You Need It : Employee Assistance Program at no cost. L&S Electric is an AAP/EEO employer and uses E-Verify to confirm the employment eligibility of all new hires. We’re proud to foster an inclusive environment where everyone is treated equally. Ready to Power Up Your Career? At L&S Electric, you’re not just a number—you’re part of a legacy. Join a team that puts safety, integrity, and people first. #J-18808-Ljbffr