IT Technician

IT TechnicianAt FSB Architects + Engineers, an affiliate of Colliers Engineering & Design, technology keeps our teams connected, productive, and equipped to deliver exceptional work. Our Technology team provides responsive, practical support that helps employees solve problems and get back to business.We're seeking an IT Technician to provide hands-on and remote technical support for our employees. This role will serve as a first point of contact for technology questions, troubleshoot hardware and software issues, prepare equipment for new employees, and support the systems our teams rely on every day.If you enjoy solving problems, helping people, and working with a wide range of technology, we'd love to connect with you.ResponsibilitiesServe as the first point of contact for help desk inquiries and respond to tickets within established service standards.Troubleshoot hardware, software, network, and operating system issues through resolution.Document support requests, troubleshooting steps, actions taken, and final solutions.Install, configure, image, repair, and replace computers, software, servers, switches, network devices, and related equipment.Set up workstations and verify equipment and account access for new employees.Provide on-site and remote technical support to employees.Support Microsoft 365 applications, Windows operating systems, Active Directory, and remote support tools.Assist with Teams, Logitech, and other audio and video conferencing systems.Create user instructions and technical documentation for common processes.Participate in a rotating schedule for new-hire technology training.Collaborate with Technology team members and departments across the organization.Education & ExperienceBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent education and experience.Up to two years of desktop support, help desk, or related IT experience.Experience with IT service management practices and ticketing systems such as ServiceNow preferred.CompTIA A+, Network+, Security+, Cisco CCNA, or relevant Microsoft certification preferred.Skills & QualificationsWorking knowledge of computers, networks, software, and Windows operating systems.Familiarity with Microsoft 365, including Outlook, Word, Excel, and PowerPoint.Understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and firewalls.Familiarity with servers, switches, network devices, and related hardware.Strong troubleshooting, organization, and time-management skills.Clear written and verbal communication skills.Customer-focused approach and ability to work effectively with users of varying technical abilities.Ability to learn new technologies and adapt to changing priorities.Ability to work collaboratively within a team environment.Work Arrangement & TravelThis is a full-time position with typical working hours of 8:00 a.m. to 5:00 p.m., Monday through Friday.Occasional travel may be required to provide on-site support.Some after-hours, weekend, or overtime work may be required based on business and support needs.Must be able to occasionally lift, carry, push, or pull equipment weighing up to 20 pounds.Frankfurt-Short-Bruza Associates, P.C. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.