IT HELPDESK SPECIALIST

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time Washington, DC, US Place of Performance Primarily onsite Congressional Budget Office Ford House Office Building Washington, DC Occasional support at facilities in Manassas, VA and Ashburn, VA Required Experience Candidates should have extensive experience supporting enterprise desktop environments and advanced Tier II/Journeyman Help Desk operations. Enterprise desktop and laptop support Hardware deployment and lifecycle management Software installation, configuration, and troubleshooting Experience administering enterprise endpoint management solutions such as JAMF Ivanti KACE Comparable enterprise endpoint management platforms Including experience with Computer imaging Patch management Configuration management Identity & Access Management Active Directory User provisioning Group Policy Role-Based Access Control (RBAC) Identity lifecycle management Operating Systems Hands-on administration of: Windows macOS iOS System Administration Advanced troubleshooting Windows Event Viewer Endpoint performance analysis Root cause analysis Workstation imaging and deployment Hardware refreshes and data migrations Security Zero Trust security principles Secure configuration management Identity management Vulnerability remediation Service Desk Leadership Mentoring junior Help Desk personnel Developing Standard Operating Procedures (SOPs) Creating technical documentation and knowledge base articles Coordinating with Network, Cloud, and Cybersecurity teams Providing exceptional customer service Preferred Certifications CompTIA Security+ Apple Certified IT Professional ITIL Foundation AWS Certified SysOps Administrator – Associate Preferred Education Bachelor's degree in Information Technology, Computer Science, or a closely related field. Security Requirements Successfully complete an FBI fingerprint/background investigation Complete required CBO cybersecurity training before beginning work Resume Guidance Enterprise endpoint management Windows and macOS administration Microsoft Intune and JAMF AWS support Enterprise Service Desk operations Technical documentation and SOP development Customer support in complex enterprise environments We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Constellation West is proud to be an EEO/AA employer M/F/D/V #J-18808-Ljbffr