Success Coach

Job Description

Job Description

Salary:

About The Gatehouse

The Gatehouse is a Christian 501c3 founded in 2015 to give a hand up to women and children overcoming crisis, so they are empowered to become permanently self-sustainable. The Gatehouse Program allows families to achieve the dignity of earned success through a career-based income, financial stability, and the skills to manage their emotional, spiritual, and physical health. Learn more at gatehousedfw.org.

Position Summary

The Success Coach is responsible for empowering Members to become self-sustainable through The Gatehouse Program. During the time a family is in the Program, the primary goal of the Success Coach is to serve as coach and positive role model, providing accountability and guidance so Members reach their goals for permanent, positive change. The Success Coach will demonstrate and model The Gatehouse values of faith, love, excellence, and empowerment and navigate conversations related to Christianity.

Job Duties

• Stays informed about relevant occupational, educational, or economical information to assist in creating realistic and sustainable career and income goals for clients, per family size, at intake.
• Evaluates Program fit and counsels new assigned clients through the development of a personal empowerment plan within the first 45 days of the Program.
• Monitors monthly Gatehouse spend per client/family through monthly budgeting assessments to ensure consistent delivery of services.
• Acts as a liaison and attends all scheduled sessions between Gatehouse clients and their assigned Certified Financial Planner.
• Guides clients in establishing monthly and phase-based personal/financial benchmarks to ensure the clients Program career and income goals are met by graduation.
• Evaluate clients progress towards established educational, employment, and income goals through assessments, data analytics, and regularly-scheduled one-on-one meetings.
• Ensures Support Team and external partners remain up-to-date on relevant updates, concerns, and other immediate needs for assigned clients and their children. Initiates and tracks cross-departmental collaboration initiatives to ensure clients have access to appropriate resources, based on their stated Program goals.
• Guides clients through weekly and bi-weekly educational and accountability exercises to help them problem-solve through personal, social, or behavioral problems preventing budgeting, income, career, and/or educational achievements by established deadlines.
• Provides crisis intervention and problem-solving strategies to clients when emergencies arise, including after-hours needs that require immediate response.
• Assist clients with developing problem-solving skills, life skills development, and spiritual development.
• Establishes and enforces Program policies and rules governing client engagement/behavior, addressing issues appropriately and in a timely manner.
• Monitors and evaluates clients monthly budgeting to ensure payments, debts, and Program-related financial obligations (such as monthly savings fund payments) are met.
• Monitors and evaluates clients employment status, schedules, and performance to ensure employment expectations are met for the duration of their Program. Collaborates with Career and Education Coach in instances when career-related concerns arise.
• Monitors and evaluates clients class schedule, student accounts, financial aid, and grades/GPA to ensure Program engagement expectations are met and education completion dates remain consistent.
• Maintains accurate and complete client records by established deadlines, as required by Gatehouse policies.
• Initiate and lead multidisciplinary meetings and other client-related discussions. Acts as primary point of contact between Support Team and assigned Gatehouse clients.
• Schedules and meets with Members on assigned caseload, outside of regular business hours when needed. Accepts responsibility and ensures availability during scheduled dates within rotating on-call schedule.
• Works with related Support Team personnel to plan and execute Program events throughout the year.
• Participates in staff meetings, staff training, company events, individual and collaborative client meetings, and quarterly client review sessions.
• Adheres to FERPA guidelines as well as agency confidentiality guidelines, procedures, and professional code of ethics. Ensures compliance with all state and local employment laws.
• Performs other duties as assigned.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Qualifications

• Bachelor's Degree from four-year college or university, Masters Degree is strongly preferred
• A minimum of 3-5 years of direct client-facing experience in a social service or career service setting required.
• Knowledge of FERPA laws and regulations preferred
• Computer skills required: Microsoft Office Suite; Data Management Software
  
• Ability to work flexible hours to meet the needs of Members outside of regular business hours
  
• Ability to adapt delivery of services based on individual differences in ability, personality, and interests within diverse populations. Able to navigate difficult conversations.
• Ability to work independently with strong sense of focus, task-oriented, nonjudgmental approach, and a clear sense of professional boundaries; strong sense and respect for confidentiality
  
• Possess a working knowledge of self-care practices, trauma informed care practices, and crisis intervention techniques.
• Possess knowledge of principles and processes related to providing needs assessments, ensuring quality standards are met, and evaluation of Program effectiveness.
• Reinforce the mission and Christian foundation of The Gatehouse by modeling and integrating Biblical principles and Christian philosophy throughout all activities and interactions related to this position
  

Competencies

• DiversityDemonstrate knowledge of EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a harassment-free environment, and build a diverse workforce.
• EthicsTreat people with respect, keep commitments, inspire the trust of others, work with integrity and ethically, and uphold organizational values.
• Business AcumenUnderstand the business implications of decisions, display orientation to profitability, demonstrate knowledge of market and competition, and align work with strategic goals.
• Change ManagementDevelop workable implementation plans, communicate changes effectively, build commitment and overcome resistance, prepare and support those affected by change, and monitor transitions and evaluate results.
• Interpersonal SkillsFocus on solving conflicts without diverting blame, maintain confidentiality, listen to others without interrupting, keep emotions under control, and remain open to others' ideas and to trying new things.
• Oral and Written CommunicationSpeak clearly and persuasively in positive or negative situations, listen and obtain clarification, respond well to questions, demonstrate group presentation skills, and participate in meetings.
• Organizational SupportFollow policies and procedures, complete administrative tasks correctly and on time, support organizational goals and values, benefit organization through outside activities, support affirmative action, and respect diversity.

Physical Requirements and/or Working Conditions

• Must safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Must maintain regular, punctual attendance consistent with the ADA and other federal, state, and local standards
• Must be able to stand, sit at a desk, and work on a computer for prolonged periods
• Must have the flexibility to climb, balance, bend, crouch, walk, kneel, and sit for prolonged periods
• Must have manual hand and finger dexterity for typing, writing, standing, and reaching
• Must have the acuity to read information from computer screens, forms, and other printed materials and information
• Must be able to lift and move objects and equipment up to 20 pounds
• Must be able to work evening or weekend hours as needed
• While performing the duties of this job, the noise level in the work environment is usually quiet/moderate