Technical Writer

Technical Writer

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

As a professional Technical Writer, you will translate complex information into simple, polished, and engaging content that helps clients understand how to install, set up, and use Fiserv's products and services. You bring excellent writing and verbal communication skills, experience writing business documentation, and demonstrated ability to work in a fast-paced development environment.

What you will do:

• Create pre-release, user, and technical client documentation along with other assigned content.
• Analyze and translate technical and functional designs into user-friendly client material.
• Collaborate with subject matter experts to obtain an in-depth understanding of the product and the documentation needs.
• Create release notes, implementation guides, online help content, knowledge-base articles, and API documentation, where applicable.
• Research and analyze new features and product enhancements to determine documentation impacts and required client communications.
• Use test environments to research Fiserv products and services to gain the full understanding needed to convey concepts, instructions, and screen samples to clients.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Adhere to the Microsoft Style Guide and department writing standards.
• Ensure technical accuracy and writing quality, readability, and consistency across the documentation set, through technical and editorial reviews.

What you will need to have:

• Bachelor's degree in English, Technical Communications, Professional Writing, or Journalism.
• 3+ years of relevant technical writing experience in the financial services industry.
• Knowledge of the Microsoft Style Guide and experience with department writing standards.
• Experience with Adobe FrameMaker/Acrobat, Madcap Flare, SnagIT, GitHub, Microsoft Suite, JIRA, Confluence, Sharepoint, HTML.
• Experience managing multiple documentation deliverables across concurrent projects and releases.
• Ability to interview SMEs and independently translate complex technical information into client-friendly content.
• Experience creating user and technical documentation in SDLC environments such as Agile.
• Proficient at writing content in U.S. English.

What would be great to have:

• Experience supporting payments, debit networks, card processing, transaction processing platforms, or financial institution solutions.
• Experience documenting API solutions.

Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

How you will work:

• This role is on-site Monday through Friday in Wilmington, DE. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.