TouchStone Technologies: Quality Assurance Engineer

Quality Assurance Engineer

TouchStone builds technology that powers large-scale voter contact and field organizing programs. Our platform supports paid canvassing operations, data-driven outreach, and campaign infrastructure used by major progressive organizations. We work closely with partners such as Progressive Turnout Project and democracyFIRST to deploy and improve tools that enable organizers to reach millions of voters. As TouchStone grows, we are looking for a technically capable team member who can help bridge engineering, product development, and partner operations.

TouchStone is seeking a Quality Assurance Engineer to support product quality, partner implementation, and technical operations across our voter contact platform. This is an ideal role for someone who enjoys working across software systems, data operations, and real-world product use cases, and who is interested in growing into a technical leadership role over time.

Key Responsibilities

• Perform structured QA testing on new platform releases before partner rollout
• Reproduce and document bugs or technical issues for engineering teams
• Validate fixes and confirm issues are resolved before production deployment
• Develop and maintain QA checklists for platform updates and feature releases
• Serve as a technical point of contact for partner organizations using the TouchStone platform
• Assist partners with onboarding, platform setup, and workflow troubleshooting
• Communicate product updates, known issues, and rollout timelines clearly
• Help partners adapt to new features or system improvements
• Track feature requests, bug reports, and partner feedback in internal systems
• Coordinate with engineering to prioritize fixes and improvements
• Help plan rollout strategies for new platform features
• Document product workflows and operational procedures
• Work closely with the engineering team to test and validate platform functionality
• Assist with debugging and issue investigation
• Contribute minor development tasks, tooling improvements, or scripts where appropriate
• Support engineering workflows using tools such as GitHub, Sentry, and related technologies

Required

• Experience working with data-driven systems or web applications
• Strong attention to detail and quality control
• Ability to clearly document bugs, workflows, and technical issues
• Strong written and verbal communication skills
• Comfort working with both technical teams and non-technical partners
• Familiarity with TypeScript, React 19, Next.js 16 App Router, SQL/PostgreSQL

Preferred

• Experience working with modern web stacks or cloud infrastructure
• Familiarity with large datasets
• Experience with Supabase, Vercel, Mapbox, PostGIS, Playwright, CLI tools
• Experience with voter contact tools or political data systems (VAN, PDI, EveryAction)
• Experience supporting SaaS platforms or technical products
• Experience collaborating directly with software engineers

What Success Looks Like

• Establish reliable QA processes for product updates
• Improve the speed and clarity of bug reporting and issue resolution
• Help partners adopt new platform features successfully
• Reduce engineering time spent troubleshooting operational issues

Compensation $7,000 – $7,500 / month depending on experience