Patient Support Coordinator (Remote)

Role overview This is a full-time remote Patient Support Coordinator role for a Canada-based team delivering mental health care to older adults. The position focuses on the post-intake experience: once a patient begins care, the coordinator becomes their ongoing point of contact. The work blends administrative coordination with warm, reliable customer service. Responsibilities Serve as the main point of contact for patients after they begin care Handle scheduling changes, billing questions, and troubleshooting of video-visit platforms Respond to patient requests across phone, email, and text with empathy and professionalism Translate complex information like billing or scheduling into reassuring, easy-to-understand guidance Spot and resolve issues early, follow up proactively, and get things right the first time Learn and adapt to new platforms such as electronic health records, messaging tools, and scheduling or billing software Requirements Clear, kind, and patient communication style Detail-oriented with strong follow-through and pride in accuracy Composed and resourceful when juggling multiple requests Comfortable picking up new software tools quickly Genuine commitment to making mental health care accessible for older adults Background in customer support, patient support, care coordination, or healthcare administration is welcome Benefits and work setup Remote-first team based in Canada with a thoughtful, collaborative culture Small, agile organization where the role can shape processes and grow alongside the team Mission-driven work serving a population that is often underserved in mental health care #J-18808-Ljbffr sailorhealth