Franchise Account Executive

Franchise Account Executive

Activated Insights, a Software-as-a- Service ("SaaS") leader in long-term and post-acute care, has opened a new Franchise Account Executive seat to support our company's growth and operational efficiency.

Founded in 2008, Activated Insights is a software company serving North America's fastest-growing labor marketlong-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.

What Sets Activated Insights Apart:

• We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long-term care to address the fastest growing segment of the US population.
• Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.
• A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.
• Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry.

Why Is This Role So Special?

As the Franchise Account Executive at Activated Insights, you will play a pivotal role in partnering with franchise organizations to turn insights into action. You'll build trusted relationships, guide meaningful conversations, and help clients improve employee experience and performance across their locations. This role is both strategic and people-focused, allowing you to make a direct impact on client success and long-term partnerships.

Key Responsibilities:

• Serve as the primary point of contact for franchise clients, building strong, trusted relationships
• Guide clients through survey results, insights, and recommendations to support data-driven decision-making
• Partner with franchise leaders to identify trends, opportunities, and areas for improvement across locations
• Lead client conversations that translate feedback into clear, actionable next steps
• Collaborate with internal teams (Sales, Operations, Implementation, and Product) to ensure a seamless client experience
• Support client retention and growth by proactively identifying needs and offering strategic solutions
• Maintain accurate documentation and account updates within internal systems
• Mentor and support junior team members, fostering a collaborative and high-performing team culture
• Share best practices and insights across the account management team
• Collaborate cross-functionally to align client goals with company initiatives and solutions
• Contribute to process improvements that enhance efficiency and client satisfaction

Experience and Qualifications:

• Experience in account management, client success, sales, or a related customer-facing role
• Strong relationship-building and communication skills, with the ability to lead thoughtful, consultative conversations
• Comfort working with data, insights, or reports and translating them into clear recommendations
• Ability to manage multiple client relationships while staying organized and detail-oriented
• Collaborative mindset with a passion for helping clients succeed
• Franchise, SaaS, or people analytics experience is a plus, but not required

Location:

• Preferred onsite - Idaho Falls, ID or Tampa, FL
• Remote optional

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Multiple video meetings each day where web camera use is required.

Schedule:

• Full time, 40 hours each week
• Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.