Customer Experience Specialist

Join Our Team as a Customer Experience Specialist! Mac Haik's Southway Ford is seeking an enthusiastic and customer-focused individual to join our team in San Antonio, TX. If you love helping people and thrive in a fast-paced, positive environment, this is the perfect opportunity for you! About the Role As a Customer Experience Specialist, you will be the warm, welcoming voice and face of our dealership. You will support our commercial fleet customers by ensuring every interaction is exceptional and leaves a lasting positive impression. Responsibilities Deliver an outstanding customer experience in every interaction. Greet customers with enthusiasm and professionalism. Answer and direct incoming phone calls promptly and courteously. Assist customers with questions, appointment scheduling, and follow-up communication. Support Service Advisors with administrative and customer service needs. Coordinate information between customers, advisors, and technicians. Maintain accurate customer records and documentation. Create a positive, organized, customer-first environment in a fast-paced setting. Requirements Positive, outgoing personality with a passion for helping others. Exceptional customer service and communication skills. Strong organizational and multitasking abilities. Professional appearance and attitude. Comfortable using computers and learning dealership software. Automotive dealership or customer service experience preferred, but we are happy to train the right person with the right attitude. Bilingual (English/Spanish) is a plus. Benefits Competitive pay: $16.00 - $20.00 per hour, paid weekly Modern facility with cutting-edge equipment. Supportive team environment focused on growth and development. Opportunities for career advancement. Excellent benefits package. Monday-Friday schedule promoting a healthy work-life balance. At Mac Haik's Southway Ford, we pride ourselves on delivering a customer experience that exceeds expectations. Our team members bring hospitality, enthusiasm, and attention to detail that make a lasting impression on every guest. Join us and be part of a premier dealership where your contributions truly matter. If making people smile and providing remarkable customer service sounds like you, we'd love to hear from you. Apply today and help us build the premier Ford Pro Commercial Fleet Service Center in San Antonio!