Client Service Representative - Health on Demand

Job Description

Job Description

Arnot Health is seeking a reliable and customer-focused Client Service Representative to join our team. In this role, you will handle incoming and outgoing calls in our call center, support patient and community needs, manage documentation, oversee the complaint handling process, and help maintain a functional office environment. You will play a key role in ensuring excellent service and communication between patients, families, healthcare providers, and community partners.Your SchedulePart-time position, approximately 22 hours per weekDay/Evening rotational scheduleEvery other weekend and various holidays requiredWhat You'll DoAnswer and direct incoming calls, accurately assess caller needs, and transfer to the appropriate resources, including Health on Demand telenurses when necessaryHandle inbound and outbound calls for program registrations, appointment reminders, surveys, and community information requestsMaintain proficiency in required computer applications, including Microsoft Office Suite and clinical information systemsSupport physician offices, patients, and outside answering services, ensuring professional communication and confidentiality in compliance with HIPAAOversee the complaint handling process, including documentation, follow-up, and report preparationTrack call volumes, invoices, and revenue for revenue-producing functions such as answering services and reminder programsPrepare reports and maintain databases to support internal analysis and planningAssist in maintaining office operations, including supplies, policy and procedure updates, and equipment oversightProvide age-appropriate communication support across all patient populationsDemonstrate Arnot Health's commitment to patient satisfaction by delivering friendly, caring, and responsive serviceWhat We're Looking ForEducation: High School diploma or equivalent requiredExperience:Minimum three years of clerical experience in a hospital, healthcare, patient care, ambulatory, or medical practice setting preferredStrong proficiency with computers and Microsoft Office SuiteSkills: Exceptional customer service, excellent verbal and written communication skills, strong listening abilities, and the ability to interact professionally with patients, families, and healthcare staffOther Requirements:Comfortable in a professional office environment involving frequent computer and telephone useDetail-oriented, organized, and able to manage multiple responsibilities effectivelyIf you have outstanding communication skills, thrive in a fast-paced call center environment, and are passionate about providing excellent service to patients and the community, we encourage you to apply and join our team at Arnot Health.

Job Posted by ApplicantPro