Busser/Runner

Food Runner and Busser

Echo Lake Country Club is seeking motivated, professional, and service-oriented Food Runners and Bussers to join our team. This role ensures the seamless and efficient delivery of food from the kitchen to Members and guests while maintaining a clean and organized dining room. Food Runners and Bussers support the service team to provide an exceptional dining experience, delivering the highest level of hospitality.

Key Duties & Responsibilities

• Deliver food from the kitchen to the correct tables, ensuring accuracy and presentation.
• Ability to describe dishes to Members, including components, allergens, and preparation.
• Support servers by refilling water, delivering bread, drinks, and other items as needed.
• Assist with taking and serving food and beverage orders, including upselling when appropriate.
• Clear tables of dishes, glassware, and utensils promptly and reset as needed.
• Maintain a clean, organized, and safe workspace.

Member Experience & Communication

• Greet and welcome Members and guests warmly.
• Respond to immediate Member needs and relay feedback to management.
• Collaborate with servers, kitchen, and management to ensure smooth service.
• Actively coach and guide new or support staff on proper procedures and service standards.
• Participate in training sessions and staff meetings as requested.
• Cross-train in other roles (houseman, server) as opportunities arise.

Event & Banquet Support

• Daily setup and breakdown of tables, dining areas, and banquet spaces.
• Support light service, food running, and bussing during events.
• Ensure proper service flow and member satisfaction during special events.
• Take inventory of silver, china, glassware, and other items as needed.
• Understand and follow POS procedures when required.
• Maintain professional appearance and readiness for all shifts.
• Clock in on time and adhere to scheduled breaks, adjusting for business needs.

Long-Term Objectives

• Maintain a clean and organized dining room and event spaces at all times.
• Develop strong relationships with Members to enhance their dining experiences.
• Participate in ongoing training to remain current on industry standards, food knowledge, and service best practices.
• Support operational efficiency and accuracy in food delivery.
• Contribute to an elevated level of member satisfaction.

Working Conditions

• Regular work involves extensive standing, walking, bending, lifting, and stretching.
• Must be able to stand for up to 10 hours and lift up to 35 lbs.
• Must have flexible availability including mornings, evenings, weekends, and holidays.

Compensation & Benefits

• Hourly Wage: $16$18/hour.
• Benefits (eligibility per plan and employment status).
• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• 401(k) with employer match.
• FSA and Dependent Care Accounts.
• Health Reimbursement Arrangement (HRA) for club-insured employees.
• Complimentary employee meals during scheduled shifts.
• Golf and club privileges (where applicable).
• Employee discounts on select Pro Shop merchandise.
• Paid Time Off (sick and vacation).