Operations Lead

Why Join California Health and Human Services Agency Office of Technology and Solutions Integration (CalHHS OTSI or OTSI)?

At OTSI, your work directly improves the health and well-being of Californians. We exist to be the trusted partner to CalHHS and its 12 state departments to deliver high-impact IT and data solutions that strengthen health and human services programs statewide.

We bring leadership, expertise, and capacity together and work collaboratively with our partners to design, deliver, and support IT and data solutions that accelerate the delivery of health and human service program outcomes and service value. Our culture is grounded in accountability, respect, integrity, and collaboration, and we integrate those values in how we lead, how we work, and how we serve.

If you are interested in applying your knowledge, skills, and experience in supporting critical public services, influencing statewide health and human service outcomes, and working alongside leaders and professionals who take ownership of results - OTSI is where that happens!

The EBT Project automates card issuance and delivery, redemption, settlement, and reconciliation of California's Food and Cash program benefits. Each month, the California EBT system provides millions of recipients with electronic access to Food and Cash benefits at POS terminals and ATMs. The Operations Lead acts as a project leader on the most complex day-to-day activities and provides support for the information technology system services for CA EBT.


Under the direction of the IT Sup II, the Operations Lead acts as a project leader on the most complex day-to-day activities and provides support for the information technology system services for CA EBT such as monitoring the 24/7 EBT Client, Retailer, and County call centers, provide Help Desk support to over 1,500 county users, provide technical expertise to assist with the 24/7 public EBT Client Website, lead the Operations unit in activities related to deficiency management and issue tracking, and lead fraud prevention and detection efforts.


You will find additional information about the job in the Duty Statement .

Working Conditions


PLP:

On July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receives a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position's associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Telework:

This position is currently eligible for one telework day per-week and is required to report in-person a minimum of four days per week. The amount of telework is at the discretion of the OTSI and is subject to operational needs.

Reporting Location:

Business travel may be required. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The OTSI office location for this position is: 2870 Gateway Oaks Drive Sacramento, CA 95833

Travel reimbursement considerations take into account an employee's home address and designated reporting location and are subject to applicable policies, rules, regulations, and bargaining unit contract provisions.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-527613


Position #(s):
791-743-1402-055

Working Title:
Operations Lead


Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Sacramento County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Department Information
Visit our website: Office of Technology and Solutions Integration | Home page

The CalHHS IT and Data Strategic Plan provides more information about us including our strategic goals and priorities.


Special Requirements
Possession of minimum qualifications will be verified prior to the interview and/or appointment. If you are meeting minimum qualifications with education, you must include your unofficial transcripts/diploma for verification. Sealed Official transcripts are required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position.

Simple Application Steps:

If you are interested in this position, complete the following simple steps:

• Review the education and experience minimum qualifications (MQ's) of the Information Technology Specialist I Classification CalHR . See the Minimum Requirements section above .
• Complete the statement of qualifications and the state application by clicking "Apply Now" above. See below for detailed application instructions.
• Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.
• Once you have applied, take the Examination

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/16/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


California Health and Human Services Office of Technology and Solutions Integration
N/A
Attn: Jazmine Henry
2870 Gateway Oaks, Suite 150


Sacramento , CA 95833


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


California Health and Human Services Office of Technology and Solutions Integration
N/A
Jazmine Henry
2870 Gateway Oaks, Suite 150


Sacramento , CA 95833


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Supplemental Application -
  A Supplemental Questionnaire is required. Please see the Supplemental Questionnaire Instructions below.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


- Communicate effectively both orally and in writing.
- Ability to exercise excellent critical thinking skills to guide decision-making and manage challenging problems and issues before recommending solutions.
- Highly organized and analytical, with the ability to lead in a deadline oriented environment.
- Highly collaborative, with keen ability to listen to other perspectives and work as a team to identify and deliver solutions.
- Ability to exercise a high degree of initiative; have independence of action and originality; demonstrate tact and exercise sound judgment that recognizes the best interests of the State.
- Ability to develop and maintain effective and cooperative working relationships.
- Ability to easily adapt to changing priorities.


Benefits
OTSI is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Ongoing professional development and engagement opportunities.
• Employee Assistance Program (EAP).
• Free Parking!

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary


Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Jazmine Henry
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Nicole Antonopoulos, EEO Officer
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Statement of Qualifications


The SOQ is a narrative explanation of how your education, training, experience, knowledge, skills and abilities meet the desirable qualifications listed in this bulletin. The SOQ must be titled "Statement of Qualifications" at the top of the first page, typed in a minimum of 12-point font, single spaced, on standard sized paper (8.5" X 11"), and no more than 2 pages in length. Cover pages, cover letters, and resumes do not take place of the SOQ. Applications submitted without the required SOQ will be considered incomplete and will not be considered for this position.


1. Considering the duty statement and desirable qualifications for this position, explain in your own words why you think your education, training, experience and skills qualify you for this position.

2. Describe a process improvement you introduced that had a measurable impact on how your team delivers work.

3. Describe the role you have played in analyzing business needs and translating them into functional requirements within IT projects.


Additional Information


Form 700: This position is responsible for the making, participating in the making, or influencing the making of governmental decisions that may potentially have a material effect on personal financial interests. As a result, this position is subject to the California Health and Human Services Agency (CalHHS) Conflict of Interest Code. The selected candidate is required to file a Statement of Economic Interests (Form 700) when assuming office, annually while in office, and upon leaving office.


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.