Customer Service Coordinator

The Command Center Tech will serve as a critical member of the facility operations team, acting as the central hub for system monitoring, emergency response, and customer service coordination. This role combines technical monitoring responsibilities with customer-facing interactions, requiring you to manage multiple systems, dispatch work orders efficiently, and maintain excellent service standards while representing JLL's mission and values to internal and external stakeholders. What Your Day-to-day Looks Like Your daily activities include monitoring building systems and responding to automated alerts, processing incoming calls, emails, and web requests from various stakeholders, and dispatching work orders to operations teams. You'll research information using available resources, complete data entry across multiple applications, and maintain productivity statistics. Additionally, you'll identify priority issues for escalation, route calls to appropriate personnel, complete assigned callbacks, and monitor queue times to maximize efficiency. Required Qualifications Computer proficiency with Microsoft Office Suite programs Strong organizational and time management abilities Excellent interpersonal skills with emphasis on customer service Superior business writing and verbal communication skills Ability to multitask effectively in a dynamic work environment Strong analytical and problem-solving capabilities Detail-oriented approach to work accuracy Ability to work both independently and as part of a team Preferred Qualifications Associates or Bachelors Degree Preferred 2+ Years experience in facilities operations or customer service center environment Familiarity with work order management systems and building automation platforms Experience with telephone systems and queue management Knowledge of facility management processes and emergency escalation procedures Background in technical support or operations coordination Understanding of JLL's service delivery standards and methodologies Position Details: Salary: $25/hour Schedule: Overnight shift with at least one weekend day required Location: Flushing, NY #J-18808-Ljbffr JLL