Assistant Store Manager - Billerica, MA

Work Location Billerica, Massachusetts, United States of America Hours 40 hours per week Pay $29.75 - $44.50 USD per hour Line of Business Personal & Commercial Banking Job Summary The Assistant Store Manager is an experienced leader who manages the day‑to‑day service, sales, and operational objectives in a store location. The role focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales, and advice, and differentiating with a personalized, connected experience. This role can lead the store with minimal direction and has the knowledge and experience to make decisions for day‑to‑day work on the teller line or platform. Depth & Scope Leads a team of advice and service colleagues in achieving individual and store objectives that result in legendary customer and colleague experiences. Provides day‑to‑day team leadership and work direction to ensure effective and efficient delivery of personalized/complex service and advice activities while maintaining compliance. Leads the team in overseeing the most complex or diverse sales advice activities that involve complete multiple‑step processes across numerous systems. Possesses comprehensive knowledge of financial concepts, a broad range of products, and services to deliver end‑to‑end advice. Drives advice activities by coaching, observing, and ensuring proactive product recommendations. Effectively handles critical high‑risk issues and determines appropriate resolution actions. Develops the team to deliver exceptional service and exceed customer expectations. Manages advisory team on advice‑giving strategies and product/acumen. Establishes work direction and role ownership to achieve daily, quarterly, and annual objectives. Provides real‑time insights and tools for financial management. Contributes to business growth by identifying advice opportunities and referrals. Participates in community events and promotes the TD brand. Manages lead generation and appointment scheduling activities. Education & Experience Undergraduate degree or equivalent experience. 2+ years of experience working with customers and/or sales. Supervisory or leadership experience preferred. Demonstrated ability to provide legendary customer service. Strong verbal and written communication skills. Sales and operational management skills. Ability to manage competing priorities. Previous consumer and residential lending experience preferred. Proficient in Microsoft Office. Knowledge of banking products and services preferred. Proficiency with expense management. Notary License preferred. Must maintain an active NMLS registration upon hire to engage in loan product conversations. Customer Accountabilities Create an environment where team interacts with customers warmly and engagedly. Proactively attract, acquire, and retain customers, advice opportunities, and referrals. Establish strong partnerships among colleagues handling day‑to‑day transactions. Support customers through challenging times and life events, aligning them with best products. Ensure optimal colleague scheduling to meet customer demand and compliance. Act as escalation point for customer problem resolution. Create personalized experiences by understanding each customer’s needs. Support the bank’s customer service strategy. Consider impact of decisions on TD, customers, and stakeholders. Provide highest level of service to internal partners, vendors, and customers. Maintain professional and inviting store environment, ensuring compliance with regulations. Shareholder Accountabilities Lead and drive operational compliance of all store operations including teller and platform. Oversee daily processes, transactions, and quality of work. Ensure efficient store operations by adhering to bank policies and passing audits. Perform daily store activities such as account maintenance, wire transfers, and cash management. Develop and lead store operational excellence plan. Manage vault and drawer audits. Identify and mitigate risk; audit for compliance and operational soundness. Apply operating policies and procedures. Support timely and accurate completion of business processes. Escalate non‑standard or high‑risk transactions. Ensure accurate documentation reflecting customer/business intentions. Support process improvement opportunities. Adhere to the Bank Code of Conduct. Employee/Team Accountabilities Lead and support a high‑performing team with feedback, performance reviews, and coaching. Embed TD’s shared commitments and track performance objectives. Ensure compliance with all TD policies and conduct guidelines. Share knowledge and expertise to foster communication and good working relationships. Promote a fair and equitable environment and a diverse workforce. Participate in recruitment and selection to achieve business objectives. Champion the TD brand internally and externally. Physical Requirements Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Frequent Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous OCC Language This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007. Must be eligible for employment with a covered financial institution under the standards established by Regulation Z. Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act. Must pass a criminal background check and a credit report check, with statements/certification regarding administrative, civil, and/or criminal findings as required by federal law. Accommodations / Equal Employment Opportunity Statement TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io with your full name, preferred contact method, and the accommodation needed. #J-18808-Ljbffr TD