Service BDC Representative

Job Description

Job Description

What You'll Do

• Make outbound calls to customers due for maintenance and repairs.
• Schedule and confirm service appointments.
• Contact customers who have missed or canceled appointments.
• Re-engage inactive customers and build long-term loyalty.
• Communicate through phone, text, email, and CRM tools.
• Help maintain a full appointment schedule for our service advisors.
• Deliver an exceptional customer experience with every interaction.

What We're Looking For

• Positive attitude and professional appearance.
• Outstanding phone and communication skills.
• Strong organizational and time-management abilities.
• Self-motivated with a competitive drive to achieve goals.
• Ability to multitask in a fast-paced environment.
• Computer proficiency and attention to detail.
• Customer service, call center, hospitality, or dealership experience is a plus—but we will train the right person.

Performance Expectations

Successful team members consistently:

• Make 100+ outbound customer calls per day .
• Schedule 15–20 quality service appointments daily .
• Maintain accurate CRM documentation.
• Help increase customer retention and service department growth.
• Work closely with service advisors and management to exceed dealership goals.

What We Offer

• Competitive salary plus performance bonuses.

• Paid training and ongoing professional development.
• Health, dental, and vision insurance.
• Paid vacation and holidays.

• 401(k)

• Career advancement opportunities within a growing organization.
• A positive team culture focused on customer service and success.

Why Toyota of Meridian?

We're building a service department known for hospitality, professionalism, and doing things the right way. Every customer interaction matters, and our Service BDC plays a critical role in creating a seamless experience from the first phone call to the final vehicle delivery.

If you're looking for a career where your effort is recognized, your performance is rewarded, and you can make a real impact every day, we'd love to hear from you.

Apply today and become part of the Toyota of Meridian team!