Supervisory Transportation Assistant

Job Title

*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*

Duties include but are not limited to:

• Assures staff make the appropriate eligibility determinations for transportation and beneficiary travel reimbursements for healthcare visits. Modifies processes when needed and evaluates the ongoing operational flow of the Beneficiary Travel (BT) program.
• Performs training for staff on a variety of transportation management and patient related software.
• Collaborates with others for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation.
• Manages program operations to identify and define requirements for the use of automated systems when dispatching and routing drivers.
• Promotes the enhancement and facilitation of access to transportation services, including the integration and coordination of services.
• Monitors for accurate, timely, and consistent information is entered in the Medical Center's database.
• Develops, adapts, and implements policies and plans to support the mission of the Beneficiary Travel (BT) program.
• Assists care lines and different services in the development of policies and procedures for workload management.
• Directs in orienting and advising physicians, residents, and interns in VA regulations, policies, and procedures on transportation and Beneficiary Travel matters.
• Initiates presentations and attend meetings with a variety of groups, organizations, boards, and committees related to passenger transportation to promote coordination.
• Maintains contact with clinical personnel and other staff in various clinic settings to resolve delays and misunderstandings in the medical administrative aspects of providing medical care.
• Investigates patient complaints on travel eligibility issues and prepares written responses.
• Establish in-depth training to ensure that Medical Administration Service (MAS) and other identified Medical Center staff are educated and accountable for data management as it relates to the Beneficiary Travel Program.
• Performs other related duties as assigned.

Work Schedule: Full Time, Monday - Friday 8:00am - 4:30pm

Recruitment & Relocation Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved