Field Service Technician

Job Summary Visual Edge IT is looking to add a talented copier/printer technician to our amazing team! The Service Technician is responsible for maintenance and upkeep of the client’s copiers and printers. This is a field-based role. A full training program is available, and a company vehicle is provided. Candidates with mechanical inclination and strong customer service skills are encouraged to apply. Primary Responsibilities Maximize equipment uptime by responding quickly and completing effective, efficient repairs. Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices. Diagnose technical issues using customer feedback, electronic data, and observations. Maintain a high level of customer satisfaction through clear communication and dependable service. Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations. Accurately complete service documentation, including parts usage, call closures, and meter readings. Provide feedback to improve processes and support continuous improvement efforts. Some travel is required. Knowledge, Skills, and Qualifications 3+ years of industry experience is preferred. Strong mechanical and electrical aptitude with proven troubleshooting skills. Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus. An associate degree or higher in electronics or electrical engineering is preferred; equivalent experience will be considered. Strong customer service and communication skills. Basic knowledge of networking and computer systems. Ability to regularly lift up to 50 lbs and occasionally up to 100 lbs. Valid driver’s license with a clean driving record (must meet company vehicle eligibility requirements). Benefits Work‑Life Balance: competitive pay, PTO, and seven paid holidays per year. Insurance Benefits: Medical, HSA, Dental, Vision, Short‑term disability, long‑term disability, voluntary life insurance, employee assistance program, wellness programs. $25,000 life insurance policy at no cost to employees. 401(k): Access to a 401(k) program with employer match—100% match up to 3% of employee contribution and an additional 50% match on the next 2%. Equal Opportunity Employer Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program. #J-18808-Ljbffr Visual Edge IT