Customer Relations Representative

Customer Relations Representative

Corpay is currently looking to hire a Customer Relations Representative within our Fuel division. This position falls under our NAT/NAL lines of business and is in Brentwood, TN. In this role, you will provide business to business (B2B) support through inbound emails and phone calls to resolve client and cardholder requests to ensure satisfaction and retention. This position is responsible for assisting with various aspects of client relationships to ensure satisfaction and effective use of products and services to support client retention. You will report directly to the Operations Supervisor and regularly collaborate with other internal departments.

As a Customer Relations Representative you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood office.
• Company-issued equipment + remote access
• Formal, hands-on training

Role Responsibilities

• Ability to react quickly and decisively to resolve customer issues in a professional manner.
• Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities.
• Highly responsive to customer emails (Cases) and support customer calls when necessary; utilize available tools to track appointments and manage priorities.
• In-depth knowledge of products, services, and systems; ability to proactively train and recommend best practices to clients.
• Effectively interact with internal departments to support customer base.
• Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
• Meet minimum productivity requirements in regard to department goals and standard operating procedures.

Qualifications & Skills

• High School Education or equivalent, required.
• 2+ Office environment experience.
• Successful B2B experience preferred with ability to be coached, initiative, and desire to have successful career path within.
• Must maintain an attendance record within company standards, and remain knowledgeable of new products, services, and procedures.
• Excellent level of personal organization. Demonstrated, strong people skills, analytical skills, attention to detail, follow-up skills.
• Excellent communication skills, both verbal and written to effectively communicate our product offerings and functionality.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner.
• Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with the other internal departments.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.