Director of Residential & Supportive Housing

Director of Residential & Supportive Housing

Yakima, WA 98902; Kennewick, WA 99336; Pasco, WA 99301; Richland, WA 98352; Walla Walla, WA 99362

Overview

Salary Range $105,185.60 - $157,778.40 Salary Position Type Full Time Job Shift Day Education Level Bachelor's degree

Description

Who is Comprehensive Healthcare?

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

What are we looking for in a Director- Residential and Supportive Housing?

The primary position purpose is to provide operational leadership for the organization's residential treatment and supportive housing portfolios, shaping a high-performing system of care that is safe, outcomes-driven, and fully integrated within the 24/7 behavioral health continuum. This role is central to optimizing patient flow, reducing barriers to care, and positioning the organization as a regional leader in residential behavioral health services.

The Director of Residential and Supportive Housing is a leader who will shape the future of 24/7 residential care and community-based supportive housing for individuals with complex behavioral health needs. This role carries accountability across a portfolio of residential programs and housing initiatives, with a focus on elevating quality, driving innovation, and building residential and supportive housing care models. The Director will develop housing solutions that reduce recidivism, advance health equity, and meaningfully improve quality of life for the populations we serve. By embedding social determinants of health into program design and championing a recovery-oriented culture, this Director will directly influence system outcomes.

Values: Demonstrates behaviors which contribute to the growth and achievement of Comprehensive's mission:

• Passion for the Work, Compassion for the Client
  • Demonstrates empathy, professionalism, and sound judgment in all interactions
  • Prioritizes client safety, dignity, and outcomes
  • Maintains composure and effectiveness in high-pressure or emotionally demanding situations
• Customer Service
  • Takes ownership of issues and follows through to resolution
  • Communicates clearly, honestly, and proactively
  • Maintains a solutions-oriented approach and supports both clients and colleagues
• Collaborative Problem Solving
  • Engages others to develop effective, aligned solutions
  • Communicates openly and works across teams to reduce silos
  • Shares accountability for decisions and outcomes
• Leadership Expectation
  • Sets clear expectations and holds self and others accountable
  • Addresses issues at the appropriate level
  • Aligns team performance with organizational goals

Key Success Measures

• Housing Stability: 50% of residents successfully transition to lower levels of care or permanent independent housing.
• Operational Occupancy: Maintenance of occupancy rates at or above 93% across the residential portfolio.
• Regulatory Excellence: Zero high-risk findings in state licensing audits and HUD/SHP (Supportive Housing Program) compliance reviews.

Five Key Activities:

• Lead Residential Program Operations: Oversee the daily operations of residential treatment facilities (Level I, II, or III), ensuring adequate staffing, therapeutic programming, and facility maintenance.
• Expand Supportive Housing Portfolios: Direct the development and management of permanent supportive housing (PSH) and transitional housing programs, including liaison work with housing authorities and landlords.
• Clinical Model Integration: Implement best known practices (e.g., Housing First, Trauma-Informed Care, Milieu Therapy) across all housing sites to ensure a consistent standard of care.
• Strategic Care Management: Coordinate closely with the EVP to facilitate smooth transitions from acute/inpatient units into residential settings, preventing bottlenecks in the care continuum.
• Quality & Risk Oversight: Monitor incident reports, health and safety protocols, and medication management processes within residential settings to mitigate organizational risk.

Other Activities:

• Participates in implementing the organization's strategic plan, developing and executing strategies that align with the organization's vision, mission, and business objectives.
• Oversee the use of dashboards and reports to track clinical KPIs, treatment effectiveness, and patient insights.
• Recruit, develop, and inspire high-performing, interdisciplinary clinical and administrative teams. Foster an agile, innovative, and continuous-improvement mindset.
• Collaborate with senior leadership, IT, Compliance, Finance, and Clinical Operations to align Residential and Supportive Housing efforts with organizational priorities and regulatory requirements. Must possess a strong cross-functional mindset.
• Provide input and manage program-specific budgets, ensuring cost-effective resource utilization and maximizing reimbursement (Medicaid, Room & Board, etc.).
• Oversee compliance and reporting for federal (HUD, SAMHSA), state, and local housing grants and contracts.
• Represent the organization at local continuum of care meetings, housing task forces, and behavioral health planning councils.
• Develop partnerships to provide residents with access to vocational training, food security, and primary healthcare.

Skills & Experience:

• Innovative thinker with a passion for the patient experience and integrated care values.
• Demonstrated skills in data analytics, electronic health records (EHR) platforms, performance measurement, and business intelligence.
• Deep knowledge of the "Housing First" and other models of care and the nuances of managing behavioral health residents in a residential setting.
• Strong understanding of SMI (Serious Mental Illness) and SUD (Substance Use Disorder) recovery trajectories.
• Ability to lead teams through complex behavioral crises and environmental safety concerns common in residential care and mitigate risks.
• Proficiency in managing complex government-funded housing contracts.
• Strong leadership, communication, and project management skills, with the ability to translate complex data into clear, actionable steps for teams.
• Familiarity with behavioral health operations, state and federal regulatory environments (e.g., HIPAA, Joint Commission, CCHBC), and person-centered service philosophy.
• Ability to execute change management strategies across teams and locations.

Physical and Mental Requirements:

• Work Environment & Physical Demands
  • Primarily operates in a professional office and/or clinical environment
  • May require extended periods of sitting, standing, and computer use
  • Ability to travel between sites and attend meetings across locations as needed
  • Occasional lifting of up to 15 pounds (e.g., files, materials)
• Cognitive & Mental Demands
  • Ability to analyze complex data, interpret trends, and make strategic decisions
  • Ability to manage multiple priorities in a fast-paced, evolving environment
  • High level of attention to detail and accuracy
  • Ability to exercise sound judgment in sensitive and high-risk situations
• Emotional & Behavioral Demands
  • Ability to work effectively in a behavioral health environment, including exposure to individuals experiencing emotional or behavioral crises
  • Ability to maintain professionalism, composure, and sound decision-making in high-pressure situations
  • Strong interpersonal skills to navigate complex employee, patient, and stakeholder interactions
• Communication Requirements
  • Ability to effectively communicate verbally and in writing with diverse audiences, including staff, patients, community partners, and executive leadership

Qualifications

Education & Experience:

• • Bachelor's degree in Business Administration, Healthcare Administration, Social Work or related field preferred
  • Minimum of (5) years of leadership or supervisory experience
  • Least (3) years in a senior leadership role, preferably within a large behavioral health or outpatient system
  • Valid driver's license and ability to travel between agency locations

What Comprehensive Healthcare Can Offer You

Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Financial incentives to further employee education

Equal Opportunity Employer

Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions

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