Member Solutions Specialist

Job Description

Job Description

Position Title: Member Solutions Specialist

Reports To: Director, Member Solutions

Grade Level: 7

Full Salary Range: $20.70/hr - $31.05/hr

Hiring Salary Range: $20.70/hr - $25.87/hr

Primary Responsibilities:

Responsible for the collection efforts on delinquent accounts for assigned branches. Interaction with branch personnel and teamwork in collection techniques required. Must represent Alero as a financial professional, effectively working with members to initiate and develop solutions for repayment timetable. Responsible for controlling delinquency and promoting credit union services to membership. Duties must be accomplished in compliance with federal and state laws and in accordance with the credit union’s policies and procedures and with constant attention to Alero’s creed, vision, mission and goals.

Duties & Responsibilities:

Collections

• Responsible for collecting on accounts for assigned branches that are delinquent by one month or greater.
• Report actual and projected delinquency sum of all outstanding delinquent accounts to the Member Solutions Manager.
• Meet weekly with the Member Solutions Manager, discussing delinquent accounts and branches.
• Maintain documentation of all verbal and written interaction with members.
• Prepare delinquent accounts to be charged-off each month.
• File all paperwork regarding bankruptcy claims for each member.
• Retain an attorney once it has been determined that a bankrupt account should be contested.
• Determine if/when a vehicle shall be placed for repossession. This will involve handling of the repossession company to be used along with filing of all proper paperwork pertaining to that vehicle.
• Notification to member regarding their right of redemption, notice of intent and the final accounting of repossession.
• Follow-up of all claims regarding Collateral Protection Insurance, Credit Life and Credit Disability Insurance.
• Maintain all member folders and their distribution.
• Interact with branch managers as needed.
• Collection of charged-off accounts in order to recover funds.

Business Development

• Responsible for member counseling, information and cross-selling of credit union services that may satisfy member’s needs.

Shared Departmental Responsibilities

• Distribute delinquency reports.
• Attend meetings, seminars and in-house training sponsored by Alero.

Qualifications:

• High school diploma or equivalent and minimum 2 years industry experience.
• Able to demonstrate sound judgment, reasoning, and the ability to multi-task.
• Communicating effectively, problem-solving, and critical thinking skills are crucial to this detail-oriented position.

Applicable federal and multi-state regulations including, but not limited to:

• Federal Credit Union Act (FCUA)
• National Credit Union Administration (NCUA) Rules and Regulations, 12 CFR Chapter VII
• NCUA Privacy of Consumer Financial Information Rule (12 CFR Part 716)
• NCUA Fair Credit Reporting Rule (12 CFR Part 717)
• Fair Credit Reporting Act (FCRA)
• Fair Debt Collection Practices Act (FDCPA)
• Fair Debt Collection Practices Act Regulation F (12 CFR Part 1006)
• Equal Credit Opportunity Act (ECOA) and Regulation B
• Truth in Lending Act (TILA) and Regulation Z
• Electronic Fund Transfer Act (EFTA) and Regulation E
• Gramm-Leach-Bliley Act (GLBA)
• Bank Secrecy Act (BSA)
• USA PATRIOT Act
• Servicemembers Civil Relief Act (SCRA)
• Bankruptcy Code (Title 11, U.S. Code)
• Federal Trade Commission Act (FTC Act) – Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
• Consumer Financial Protection Act (CFPA) – UDAAP Requirements
• Uniform Commercial Code (UCC), as adopted by applicable states
• State Consumer Protection and Debt Collection Laws, as applicable
• State Repossession and Collateral Recovery Laws, as applicable
• State Garnishment and Judgment Enforcement Laws, as applicable
• State Privacy and Data Protection Laws, as applicable
• State Bankruptcy Exemption Statutes, as applicable
• State Unclaimed Property and Escheatment Laws, as applicable

Benefits:

• Health, Vision, Dental Insurance
• Long-term Disability Insurance
• Critical Illness
• Life Insurance
• 401(k) match
• Profit sharing
• PTO
• Flexible Spending Account
• Tuition Reimbursement
• Pet Insurance
• Commuter Benefit

While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Telephone conversations may be monitored or recorded for the purposes of training, coaching, feedback and quality assurance on an unannounced basis.