General Manager at Club Pilates West Salem

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Training & development

General Manager – Club Pilates Studio

We’re looking for a passionate and results-driven General Manager to lead our Pilates studio! If you have a strong background in sales, leadership, and customer service, this is the perfect opportunity to make an impact in the fitness industry.

What We’re Looking For:

✅ Sales Expertise – 2+ years of fitness or relevant sales experience preferred. Confident in generating personal sales and leading a team of Sales Reps.
✅ Leadership & Accountability – Takes full responsibility for studio performance and consistently seeks improvement. Motivates the team to deliver outstanding classes and customer service.
✅ Revenue Growth – Manages multiple income streams, including memberships and retail.
✅ Strong Communicator – Excellent interpersonal skills in person, over the phone, and via email. Solid writing and grammar skills.
✅ Problem Solver & Results-Driven – Identifies areas for improvement and implements solutions effectively.
✅ Organized & Detail-Oriented – Proficient in data management, prioritization, and meeting deadlines.
✅ Trustworthy & Professional – Punctual, reliable, and able to handle confidential information with integrity.
✅ Tech-Savvy – Comfortable with computers and studio management software.
✅ Passion for Fitness – A genuine enthusiasm for health and wellness.

Previous management or supervisory experience is a plus!

Key Responsibilities:

???? Sales & Membership Growth

• Contact leads to schedule Pilates intro classes and convert them into memberships.
• Generate leads through grassroots marketing and networking.
• Implement an effective sales process to maximize enrollment.
• Drive and retain memberships through exceptional service and engagement.

???? Studio Operations & Management

• Create a supportive, community-focused environment, where members feel valued and supported in reaching their fitness goals. 
• Oversee and schedule studio staff, including instructors and front desk personnel.
• Create a system for the social media pages, ensuring that new posts are created on a regular basis.
• Ensure that all staff members are up-to-date with trainings related to their job title. 
• Ensure retail inventory is stocked and accurately counted.
• Maintain a clean, organized, and welcoming studio environment.
• Enforce company policies and procedures.
• Become proficient in Club Ready, including revenue reporting, attendance reports, etc.
• Hold monthly staff meetings to inform the team/instructors of studio happenings.

???? Customer Service & Community Engagement

• Provide an outstanding customer experience.
• Ensure all customers are billed correctly, including “late-cancel” or “no-show” fees.
• Plan and participate in community events, networking opportunities, and studio promotions.
• Strategically manage marketing campaigns to generate new leads.

???? Leadership & Growth

• Hire, train, and manage studio staff and instructors.
• Motivate and inspire the team to achieve business goals.
• Take on additional responsibilities as needed to support studio success.
• Evaluate the staff on whether or not they are meeting their goals and responsibilities.

If you're ready to lead a thriving Pilates studio and grow in a dynamic environment, apply today!

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.