Lead Laundry Attendant

Job Description

Job Description

Why Join Our Team:

An outstanding opportunity exists to join the high performing team of dedicated ladies and gentlemen who operate one of the country's finest private clubs. Rolling Rock Club has a national reputation for outstanding hospitality, picturesque surroundings and a unique range of sporting amenities from golf, swimming and tennis to boasted stocked trout streams, duck ponds, game birds and shooting ranges.

Founded in 1917, Rolling Rock Club's premier private club is located in historic Ligonier, Pennsylvania approximately 50 miles from downtown Pittsburgh. The Club is nestled between the Chestnut Ridge and Laurel Mountain Valley ranges at the far west end of the Appalachian Mountains. Organized as an English gentlemen's sports club, land conservatory and wildlife sanctuary the surrounding landscape is truly one of the most beautiful and serene parcels in the Eastern region of the United States.

The Mission:

The mission of the club is to preserve legacy and to ensure that its members always maintain the highest standards of stewardship towards the buildings, land and environment while respecting the employees and supporting the neighboring community.

The Vision:

To be a special place providing gracious and genteel hospitality for the enjoyment of a proper country life; in the clubhouse, in the fields and on the stream; with a membership that embraces the experience and values and respects club traditions.

Team Member Benefits:

Team Member Appreciation:

• Health & Wellness initiatives
• Hot team member meals daily
• Golf pro shop and Orvis endorsed Fly Fishing shop discount
• Golf privileges on most Mondays
• Employee appreciation events
• Annual team member family events
• Complimentary uniforms and uniform reimbursement

Work/Life Balance:

• Paid time off begins accruing your first day
• Paid vacation, holidays, and personal days
• Flexible schedules

Medical & Insurance:

• Medical, dental and vision insurance
• Life insurance

Planning For the Future:

• Competitive wages
• 401(k) retirement plan
• Employee education allowance
• Team member referral bonuses

Pre-Employment Process

Offers of employment are contingent upon applicants to consenting to, and successfully passing, a pre-employment screening, which includes a background check and drug test.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national identity, national origin, Veteran, or disability status.

SUMMARY

The Lead Laundry Attendant reports directly to the Laundry Supervisor. This position acts as the Laundry Supervisor's second in command, providing hands-on leadership, guidance, and oversight to Laundry Attendants while ensuring daily laundry operations run efficiently and in accordance with Rolling Rock Club standards. The Lead Laundry Attendant should be willing to learn and support the team as neccessary.

ESSENTIAL FUNCTIONS

• Serves as the daily point of contact for Laundry Attendants, providing direction, support, and task prioritization in the absence of the Laundry Supervisor.
• Oversees the workflow of the laundry room during assigned shifts, ensuring efficiency, fairness, and quality of work in the absence of the Laundry Supervisor.
• Leads by example, modeling proper procedures, safety standards, and professional conduct.
• Communicates staffing needs, performance concerns, and operational updates to the Laundry Supervisor.
• Assure all assignments are completed correctly and in line with expectations of the Club.
• Assists to maintain consistent uniform pars for departments across the Clubhouse.
• Works alongside the Laundry Supervisor to forecast accurate linen needs for Clubhouse functions.
• Assist in training staff within the Club's guidelines and cultures.
• Trains cross departmentally to assist housekeeping staff as needed.
• Promote teamwork and cooperation among staff and with other operational departments.
• Maintains good inter-departmental and employee relations.
• Works daily towards maintaining a positive work environment for the laundry team.
• Handles member requests in a positive and timely manner.
• Be anticipatory of member needs and respond to member inquiries in a timely and professional manner.
• Works alongside the team to ensure a clean work environment in the laundry room.
• Always observe safe facility practices.
• Distribute checklists to the laundry room team as necessary.
• Train new staff to be compliant with quality assurance expectations.
• Assist in daily operations as needed, which include, but not limited to, cleaning out employee lockers and separating linens daily.
• Complete a weekly inventory of laundry supplies to ensure that PAR levels are being maintained.
• Maintain positive relationship with suppliers and vendors.
• Communicate maintenance issues or repair of items related to the laundry room to the Laundry Supervisor.
• Must maintain professional etiquette with all Club members and other team members.
• Maintain professional appearance and conduct always exhibiting a respectful and courteous demeanor. 
• Respects the Club's customs and traditions and works to preserve Rolling Rock Club as a "quiet country English Manor".
• Perform other incidental and related duties as may be required and assigned.
• Maintains regular, consistent and reliable attendance.

QUALIFICATIONS

Required

• Prior experience as a Laundry Attendant or in a similar hospitality support role.
• Following guidance and direction from management effectively, efficiently, and appropriately.
• Must be able to work weekends and have a flexible work schedule.
• Strong communication skills.

Skills

• Strong time management skills and ability to multi-task and prioritize work, both with a team and independently.
• Exhibits good communication and organization.
• Ability to problem solve and react quickly to any issues which arise during a shift.
• Ability to multi-task.
• Ability to speak using clear and professional language.

Physical Demands

• Ability to lift 50 lbs.
• Ability to stand for long periods of time (8-10 hours consistently).
• Requires exposure to temperatures ranging from hot to cold.
• Availability and understanding that the position often requires hours in excess of a standard workweek (40-50 hours).