OnSite Specialist - Houston, TX

Position summary Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Essential duties & responsibilities Provides clinical surgical support by managing all relevant equipment. Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. Is responsible for trouble‑shooting and maintaining Stryker equipment and or other related devices. Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. Maintains knowledge base of equipment and disposable products through Stryker education training programs. Provides physicians and OR personnel with information on new and current products. Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis. Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account. Accurately records and reports all surgical procedure information. Adheres to all Stryker and medical facility policies, standards and procedures. Analyze and resolve both routine and non-routine product issues expediently using independent judgment. Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. Adhere to HIPAA and other related patient confidentiality policies and procedures. Provide support/coverage on all shifts at the assigned account, as well as other accounts, including on-call, overnight, and weekend shifts; other accounts may require overnight travel. Note: Assigned shifts may change without notice based on account/business needs, including rotating shift schedules. Education & special trainings High school diploma or equivalent required. Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred. For specialists working in Sterile Processing Department: HSPA CRCST Certification required within 6 months of start date and on-time yearly renewal. Qualifications & experience Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred. Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. Ability to quickly, efficiently and effectively troubleshoot issues in the moment in demanding, high-stress situations. Ability to provide support/coverage during assigned shifts and on other shifts with possible on-call services; must be within 45 minutes driving distance if contract includes on-call services. Ability to provide support/coverage at other accounts in other regions, which may include overnight travel. Physical & mental requirements Ability to exert up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects. Ability to remain standing and/or walking for an extended period of time. Must have near-visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Must be able to observe and correct minute inconsistencies (e.g., in printed word, product appearance, etc.). Excellent analytical skills. Excellent interpersonal skills. Excellent equipment problem-solving skills. Excellent time-management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures. Scope of Work Summary (Operating Room Support) The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations. Core Responsibilities Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference. Confirm equipment functionality and image routing prior to each procedure. Adjust camera, monitor, and device settings intraoperatively. Provide immediate troubleshooting of endoscopy and integration systems. Manage post-procedure breakdown and staging of all Stryker equipment. Clean/disinfect towers and components, restock consumables, and perform basic maintenance. Educate OR and SPD staff on proper use and troubleshooting of Stryker products. Support video conferencing, DICOM transfers, and EMR connectivity (where applicable). Qualifications Experience in OR technical support or surgical services. Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.). Excellent communication and troubleshooting skills. Scope of Work Summary (Sterile Processing Department – SPD) Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital‑owned instruments. Core Responsibilities Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation. Perform in-line function testing (leak, sharpness, insulation, or power checks). Wrap and containerize sets for sterilization per IFU. Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership. Facilitate repairs, replacements, and instrument tracking per hospital protocols. Communicate with SPD and OR leaders regarding equipment readiness and process improvements. Certifications CRCST required within 6 months of hire (per Stryker and state legislation). Ongoing annual continuing education required. Scope of Work Summary (OnSite OR Liaison / Expanded Services Specialist) Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals. Core Responsibilities Serve as point of contact for all OnSite service issues, escalations, and process improvements. Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW. Support da Vinci, Spy-Phi, and other specialty service lines as assigned. Lead in-servicing, data integration setup, and clinical collaboration. Assist with managing Stryker HUB, iSuite Media, and teleconference configurations. Qualifications Prior OR or SPD leadership experience preferred. Strong interpersonal and project coordination skills. Pay rate will not be below any applicable local minimum wage rates. $22.66 – $30.66 USD Hourly #J-18808-Ljbffr