Community Representative

Community Representative

Kissing Tree, a master-planned 55+ active adult community in San Marcos, TX, is looking for an enthusiastic part-time Community Representative to join our team. The part-time Community Representative will play a key customer-facing role, onsite within the Kissing Tree Welcome Center, ensuring every visitorwhether a prospective buyer, homeowner, realtor or vendor, receives a warm, engaging, and memorable experience.

This onsite position supports the Marketing Manager in executing initiatives related to Customer Experience, Realtor Relations, and the daily operations of the Welcome Center. The position will share the vision and story of our expanding new home active adult community to customers visiting our welcome center.

Key Deliverables:

• Guide the Guest House guest experience in person, to ensure the consumers' wants and needs are met or exceeded.
• Effectively register guests and capture guest information.
• Assist in checking website content weekly to ensure all content on KissingTree.com is accurate and current, including community events, blogs, photography, community and area information, builder information, website links, etc. Make updates in Tochi as needed (training provided).
• Open, maintain and close the Guest House according to procedure.
• Understand and support the execution of community brand at all touch pointsthe Guest House, at model homes, at amenities and throughout the community.
• Assist the marketing team with Builder Relations, to include basic communications, meetings and events.
• Perform administrative functions such as preparing special projects, presentations, emails and assisting the Marketing Manager.
• Place supply orders and maintain an inventory of supplies and gifts.
• Assist and participate in on and offsite community events and other special promotions as needed. Responsibilities may include, but are not limited to: helping with vendor organization, ordering and preparing give-away items, overseeing guest registration, taking photographs, cleanup, etc.
• Support the real estate agent outreach program by contacting agents to inform them about Kissing Tree and our agent program. Assist and participate in agent events when needed on and off site.

What You'll Bring:

• Position is part-time and most shifts will be on WEEKENDS (Sat from 9:30-6p and/or Sun from 12-6p).
• Ability to work weekends plus some weekdays and holidays (when needed) for an average of 10 - 20 hrs/week.
• Warm and welcoming, good energy level, and excellent customer service skills.
• Superior oral and written communication skills are necessary.
• Detail oriented person with the ability to easily multi-task and work independently.
• Working knowledge of Windows, Microsoft Office Suite, Internet-based applications, and CRM experience helpful, as is the ability to learn new software.
• College degree (or equivalent work experience).
• 1-2 years' customer service experience in high-end resort, real estate or retail environment delivering exceptional customer service.
• Marketing/Sales background is a plus.

What We Offer:

• Competitive compensation
• Career development programs
• Charitable donation matching
• Paid Volunteer Hours
• Wellness and mental health resources
• Pet insurance offering
• A culture based on our values of Passion, Integrity and Community!

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.