Service Manager

101140 3801 Center Loop, Orlando, Florida 32808 – TruGreen accepts applications on an ongoing basis. Position Overview Provides quality and timely service to customers through the recruitment, training, and supervision of a team of lawn care specialists. Coaches and develops field staff to exceed customer expectations, thereby enhancing retention. Responsibilities Evaluates the quality of service provided to customers and develops procedures to minimize complaints. Ensures diplomacy concerning customer service-related concerns. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations. Recruits, interviews, and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy. Plans and conducts new hire and ongoing training for service personnel in customer service skills, technical skills, safety policies, and procedures. Supervises a team of technicians to ensure service production and sales goals are met. Maintains positive morale among personnel and actively promotes teamwork. Examines associate work for accuracy, neatness, and conformance to best practices and company policies. Determines work procedures by issuing oral and written instructions. Expedites workflow by coordinating information sharing between customer and field technician. Prepares work schedules and assigns duties to service personnel for efficiency. Prepares composite reports from individual subordinate reports. Conducts daily and weekly management meetings. Ensures a safe workplace for all associates through ongoing training and company policy adherence. Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. Ensures all associates maintain required licensing, current by company policy/state and federal law. Qualifications Education and Experience Associate’s degree in a business-related discipline and two or more years of related experience in lawn/horticulture/agronomy/lawn care services or an equivalent combination. 2+ years of supervisory management experience. Bachelor’s degree and sales experience preferred. Requires extensive local travel. Valid, permanent driver’s license from state of residence. Current liability auto insurance required. Must be 21 years of age by date of hire. Knowledge, Skills, and Abilities Excellent verbal and written communication skills, and ability to communicate effectively at all levels. Strong leadership skills in team building, selecting, training, mentoring, and developing a sales team. Excellent time management skills. Practical knowledge of the service industry and experience in developing and executing sales plans. Business process analysis skills. Computer proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint). Physical Demands & Working Conditions Regularly required to sit or stand, walk on uneven surfaces, climb stairs for extended periods, use hands and arms to handle, feel, or reach, speak, hear, and use vision for close to distance tasks. Ability to lift up to 50 lbs independently and push or pull equipment. Occasional stowing, kneeling, crouching, or crawling; exposure to moderate to loud noise. Adverse conditions include outdoor weather (extreme cold, heat, wet), exposure to animals and insects, and chemicals with appropriate safety equipment. Track changes apply for employees, especially ensuring accessibility for individuals with disabilities. Pay Ranges $52,234.00 – $87,056.00. The range reflects qualifications, experience, and geographic location. Candidates will typically start in the lower half; higher levels reserved for extensive experience. Benefits Medical, dental, and vision insurance. Company-matching 401(k). Additional programs and perks. Equal Employment Opportunity We are an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities. TruGreen is proud to affirm our commitment to hiring veterans and fostering an inclusive, diverse workplace. #J-18808-Ljbffr