Registered Nurse (RN) - Full Time

Registered Nurse (RN) – Full Time, Clinical Call Center Location: St. Clair Shores Office Schedule: Weekdays, 8-hour shifts (No nights or weekends) About Us Eastlake Cardiovascular, P.C. is a high-volume, multi-location cardiovascular practice committed to delivering exceptional patient care. We are expanding our clinical support team and seeking a dedicated Registered Nurse (RN) to join our clinical call center. This role focuses on telephone triage, patient education, and care coordination with minimal face-to-face patient care responsibilities, only as needed to support clinical operations. Position Highlights On-site role supporting busy cardiovascular practice Collaborative team environment with growth opportunities Competitive compensation and benefits package (BCBS medical, dental, and vision) Key Responsibilities Answer incoming patient call requiring clinical assessment and perform structured triage based on symptoms, history, and risk factors. Determine urgency level (emergent, urgent, routine, or self-care) and identify red-flag symptoms . Direct patients to appropriate disposition (Emergency Department, Same-day provider evaluation, and/or schedule appointment) Utilize approved triage protocols, and clinical guidelines as well as elevate concerns to physicians or APPs as needed. Review patient history, medications, and test results to inform triage decisions. Provide patient education and reinforce care plans. Coordinate care with providers and scheduling staff for timely follow-up. Document all patient interactions accurately in the EMR (Epic). Adhere to clinical protocols, nursing scope of practice, and HIPAA guidelines. Support additional clinical tasks within scope as needed. Qualifications Active RN license in Michigan (required) 3+ years of cardiac/cardiovascular experience strongly preferred Triage and call center nursing experience highly preferred Excellent communication and critical thinking skills Ability to thrive in a fast-paced, high-volume environment BLS Certification Medical, Dental, and Vision coverage through Blue Cross Blue Shield of Michigan #J-18808-Ljbffr Eastlake Cardiovascular, PC