Front Desk Agent 3pm-11pm

Front Desk Agent

We are seeking a friendly, dependable, and detail-oriented Front Desk Agent to join our hotel team for the 3pm11pm evening shift. This role is the face of the hotel and plays a key part in delivering an excellent guest experience. The ideal candidate is customer-focused, reliable, and able to work independently while maintaining brand and service standards.

Responsibilities

• Greet and check in guests in a professional and welcoming manner
• Accurately process check-outs, payments, authorizations, and incidentals
• Handle guest requests, questions, and concerns promptly and professionally
• Maintain accurate guest accounts using the property management system (PMS)
• Balance cash drawer and complete shift paperwork as required
• Communicate clearly with housekeeping, maintenance, management, and night audit
• Enforce hotel policies and brand standards respectfully
• Maintain a clean, organized, and professional front desk and lobby area
• Ensure a smooth transition and handoff to the night audit team

Requirements

• Reliable attendance and punctuality are required
• Previous hotel front desk or customer service experience preferred
• Strong communication and customer service skills
• Basic computer and cash-handling skills
• Ability to multitask and stay calm in a fast-paced environment
• Must be able to work evenings, weekends, and holidays as needed

What We're Looking For

• A positive attitude and professional appearance
• Strong attention to detail and accuracy
• Ability to problem-solve with minimal supervision
• Team-oriented with a guest-first mindset

What We Offer

• Supportive team environment
• Opportunity for growth within the hotel
• Employee discounts (if applicable)

Goals

• Deliver friendly, professional, and efficient service to all guests during check-in throughout their stay, and at check-out
• Accurately process reservations, room assignments, payments, and incidentals using the hotel property management system
• Maintain strong attendance and reliability, arriving on time and staying through the end of the shift
• Resolve guest concerns promptly and professionally while knowing when to escalate issues to management