Service Advisor

Job Description

Job Description

Consider joining the Brinson Auto Group team today! Brinson CDJR of Corsicana is seeking an outstanding and friendly Service Advisor with excellent customer service skills. At Brinson we value and reward not only your skills but your effort too!

Since first opening our doors in 1992, Brinson Auto Group has been serving the North Texas area as a top automotive group. We work hard to earn the respect and trust of our customers and take pride in providing a world-class shopping experience through sales, service, and parts.

Brinson Auto Group Offers:

• Great Pay
• Many benefits
• Outstanding Work Environment
• Advancement Opportunities

Job Summary

A Service Advisor initiates automotive services and repairs by communicating with customers to ascertain performance problems and services requested. They verify warranty and service contract coverage; develop estimates; write repair orders and maintain customer rapport and records.

Specific Job-Related Duties and Responsibilities

• Assist customers in selecting suggested service in a friendly, professional, and efficient manner
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport
• Generate service order estimates/quotes for customers
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow up
• Resolve customer complaints
• Maintain value, quality, and integrity

General Company Related Duties and Responsibilities

• Report to work within acceptable time frames and company standards.
• Maintain appropriate degree of professionalism towards customers and coworkers.

Qualifications

• Minimum high school diploma or GED equivalent required
• Service Advisor experience preferred
• Excellent communication and customer service skills
• Ability to work efficiently with limited supervision
• Strong Computer & Phone Skills (Internet, MS Outlook)
• Experience with automotive software preferred
• Professional appearance and work ethic
• Self-motivated, goal oriented, and ability to work within a fast-paced environment
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)

Working Conditions

The employee will work indoors and outdoors in an auto shop environment.   

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.  The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.