Library Public Service Specialist I

Job Description

Job Description

Library Public Service Specialist I

LOCATION l Dallas, TX 75201 | Onsite

COMPENSATION & SCHEDULE

• $20/hour
• Hours will vary Monday through Sunday

ROLE IMPACT

Provide frontline library services that help customers access information, technology, materials, and community resources. This role supports patrons of all ages through reference assistance, technology guidance, reader services, programming, and outreach while creating a welcoming and respectful library experience.

KEY RESPONSIBILITIES

• Assist customers with reference and information requests using the library catalog, databases, downloadable content, Internet resources, and research techniques.
• Help patrons locate materials, use computers and technology, obtain library cards, check out materials, make copies, and understand library policies and procedures.
• Build positive relationships with library users, community members, local groups, and agencies while providing tactful, courteous customer service and resolving conflicts effectively.
• Support reader services, one-on-one computer and job-search assistance, promotional displays, reading lists, presentations, programming, outreach, and assigned collection development.
• Perform library support duties including opening and closing facilities, limited shelving and check-in services, maintaining orderly spaces, serving as designated staff in charge when assigned, and traveling between work sites as staffing needs require.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in English, Library Science, History, or a related field; OR an Associate degree or at least 60 hours of college credit combined with a minimum of four (4) years of full-time frontline customer service experience .
• Minimum of two (2) years of frontline customer service or library services experience .
• Strong interpersonal, verbal, and written communication skills .
• Ability to work both independently and collaboratively as part of a team.
• Demonstrated ability to exercise sound judgment, organize and prioritize responsibilities, and meet deadlines .
• Ability to provide excellent service while working with a diverse community and customer population .
• Bilingual skills preferred.

CORE TOOLS & SYSTEMS

• • Microsoft Office
• • Library catalogs
• • Library databases
• • Downloadable digital content
• • Internet and online research resources

PREFERRED SKILLS

• Spanish or other language skills
• Subject-area expertise relevant to library services
• Enthusiasm for public engagement, customer service, research, and helping customers identify informational and recreational materials

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