Sr. Program Manager
3B Staffing LLC
Sr. Program Manager
Experienced PM to provide Project, Release, Operations, and Organizational Change Management (OCM) duties for the eLicense service area. This position will play a crucial role in advancing and growing the enterprise eLicense service area. The ideal candidate must possess a strong background in Project Management, Software Development Life Cycle processes (Agile, Waterfall, etc.), Organizational Change Management (OCM), vendor relationship management. Project Management and Reporting
• Plan, organize, prioritize, and manage multiple work efforts
• Develop project plans and schedules
• Identify key milestones and deliverables
• Develop and update project artifacts Operations Management
• Triage, prioritize, and assign incoming incident/requests
• Manage incident/request backlog
• Develop Key Performance Indicators
• Review Managed Service Provider status reports
• Monitor and track SLA metrics and performance Release Management
• Work with Managed Service Provider to scope and schedule enhancements for release
• Manage release scope for the program and gain agreement and approval of scope changes
with customer representatives and affected stakeholders
• Track high-visibility and legislatively mandated activities/enhancements Customer Relationship Management
• Build and maintain relationships with key stakeholders and customer representatives.
• Communicate with users and customers as necessary.
• Coordinate and present proposals to customers as necessary.
• Present to technical and non-technical audiences to influence and drive outcomes.
• Identify and drive OCM needs technical project/program management experience leveraging both Agile and traditional SDLC practices to drive multiple projects Required 15 leading Organizational Change Management (OCM) efforts Required 5 college degree or equivalent technical study Required 4 Scrum/Agile Certification
Highly desired PMI Certification
Highly desired Experience with Professional and Occupational Licensure processes, Permitting, and Inspections
Desired Experience with Licensure/Permitting on Salesforce platform
Desired
Experienced PM to provide Project, Release, Operations, and Organizational Change Management (OCM) duties for the eLicense service area. This position will play a crucial role in advancing and growing the enterprise eLicense service area. The ideal candidate must possess a strong background in Project Management, Software Development Life Cycle processes (Agile, Waterfall, etc.), Organizational Change Management (OCM), vendor relationship management. Project Management and Reporting
• Plan, organize, prioritize, and manage multiple work efforts
• Develop project plans and schedules
• Identify key milestones and deliverables
• Develop and update project artifacts Operations Management
• Triage, prioritize, and assign incoming incident/requests
• Manage incident/request backlog
• Develop Key Performance Indicators
• Review Managed Service Provider status reports
• Monitor and track SLA metrics and performance Release Management
• Work with Managed Service Provider to scope and schedule enhancements for release
• Manage release scope for the program and gain agreement and approval of scope changes
with customer representatives and affected stakeholders
• Track high-visibility and legislatively mandated activities/enhancements Customer Relationship Management
• Build and maintain relationships with key stakeholders and customer representatives.
• Communicate with users and customers as necessary.
• Coordinate and present proposals to customers as necessary.
• Present to technical and non-technical audiences to influence and drive outcomes.
• Identify and drive OCM needs technical project/program management experience leveraging both Agile and traditional SDLC practices to drive multiple projects Required 15 leading Organizational Change Management (OCM) efforts Required 5 college degree or equivalent technical study Required 4 Scrum/Agile Certification
Highly desired PMI Certification
Highly desired Experience with Professional and Occupational Licensure processes, Permitting, and Inspections
Desired Experience with Licensure/Permitting on Salesforce platform
Desired
Vacancy posted 4 days ago
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