Account Coordinator

Job Description

Job Description

The Account Coordinator supports Rx Valet’s Cost Containment Department by assisting Account Managers with client service activities, program coordination, and member communication. This position serves as a liaison between Account Management, Pharmacy Operations, and clients to ensure all requests are processed efficiently, data is accurate, and service standards are consistently met.

Essential Duties and Responsibilities

·         Provide day-to-day administrative and service support to Account Managers within the Cost Containment Department.

·         Respond to inbound client and member inquiries related to cost containment programs, prescription pricing, and order status.

·         Coordinate with pharmacy, billing, and international sourcing teams to ensure timely resolution of client requests.

·         Assist in preparing client reports, savings summaries, and data tracking for Account Managers.

·         Maintain and update client records, pricing data, and program documentation in internal systems.

·         Support communication with employer groups and PBM clients regarding program updates, eligibility, and cost savings.

·         Monitor case queues and follow up on pending or escalated issues.

·         Ensure accuracy and compliance in all documentation, following HIPAA and company policies.

·         Collaborate cross-functionally to streamline workflows and improve client satisfaction.

·         Participate in departmental meetings and assist with special projects as assigned.

Rx Valet is a rapidly growing pharmacy benefit and cost-containment organization focused on delivering transparent, lowest-net-cost prescription solutions for self-insured employers. Through our proprietary Drug Management Program (DMP), Shield PBM platform, and integrated pharmacy partnerships, we drive meaningful savings and improved outcomes for clients across the country.

Company Description

Rx Valet is a rapidly growing pharmacy benefit and cost-containment organization focused on delivering transparent, lowest-net-cost prescription solutions for self-insured employers. Through our proprietary Drug Management Program (DMP), Shield PBM platform, and integrated pharmacy partnerships, we drive meaningful savings and improved outcomes for clients across the country.