Contact Center Associate

Supporting a culture of empathy and service excellence, the full-time remote Contact Center Associate 2 will deliver high-quality patient service, assist in training new agents, and manage patient scheduling and registration within the UHealth System. Key responsibilities Delivers a high level of patient service and maintains quality and productivity standards Schedules and registers patients for appointments, ensuring accurate documentation and adherence to policies Acts as a subject matter expert and provides training to new associates on scheduling and registration processes Required qualifications High school diploma or equivalent Minimum of 2 years of relevant experience General knowledge of office procedures and operations Ability to handle difficult and stressful situations with professional composure Experience in processing and handling confidential information with discretion