IT Service Delivery Specialist

IT Service Delivery Specialist

R&P is looking for an effective, motivated individual to join our team. We are a small-sized defense contractor providing Engineering, Logistics, Program Management and Technical Services to government clients. We need an IT Service Delivery Specialist ready to join a fast-paced and exciting work environment and who will serve as the day-to-day operations resource for service delivery functions. This role focuses on user account lifecycle management, access provisioning and deprovisioning, license and group membership administration, and direct end user support across the enterprise technology stack. The specialist will work closely with the service desk, workforce management, and platform teams to ensure timely and accurate fulfillment of access requests, maintain the integrity of identity and account data, and support the resolution of service requests and incidents.

Responsibilities

• Process user account creation, modification, and deactivation requests across enterprise identity systems including Active Directory and Microsoft Entra ID (Azure AD).
• Maintain accurate user account data including group memberships, license assignments, distribution lists, and security group affiliations.
• Provision and deprovision of access to enterprise applications and platforms in coordination with workforce management onboarding and offboarding workflows.
• Respond to service desk tickets and access requests within established service level agreements (ISLAs), providing timely and courteous end user support.
• Troubleshoot and resolve common end user issues including authentication, password resets, MFA enrollment, and application access problems.
• Conduct periodic access reviews and account hygiene activities such as inactive account cleanup, license reclamation, and group membership audits.
• Document Standard Operating Procedures (SOP) and knowledge base articles for recurring service requests and access management tasks.
• Coordinate with platform owners and security teams to escalate complex issues and ensure compliance with access control and information security policies.

Qualifications

• 2-5 years of experience in IT service desk, IT operations, or system administration roles.
• Hands on experience with Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 administration, including user, group, and license management.
• Familiarity with IT service management (ITSM) ticketing platforms and ticket lifecycle workflows.
• Working knowledge of access control concepts, role-based access, and least privilege principles.
• Strong customer service orientation and effective written and verbal communication skills.
• CompTIA A+, Network+, ITIL Foundation, or comparable certifications preferred.
• Experience in a government or enterprise IT environment a plus.

EEO Statement

R&P Technologies provides equal opportunity for all persons and prohibits discrimination in employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability (including pregnancy, childbirth or related medical conditions), veteran or marital status, or any other factor prohibited by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.R&P maintains an Affirmative Action Plan to establish fair access to employment opportunities and to create a work community that is an accurate reflection of the qualified workforce. Due to security clearance requirements, U.S. citizenship is required for most positions.

Salary

R&P offers a highly competitive compensation package that includes contributions towards health insurance, 401(k) matching, and other non-salary benefits. Exact salary will be commensurate with experience and qualifications.