Inside Account Manager

Job Description

Job Description

Established over 70 years ago, Nelsen Corporation, a family-owned business, has grown to become one of the world’s leading OEMs and distributors of residential and commercial water treatment systems and components, and drinking water products. From its headquarters in Medina, Ohio, and additional distribution and manufacturing facilities in Arizona, Texas, Florida, and Wisconsin, Nelsen serves professional dealers in the United States and worldwide.

Nelsen Corporation is seeking an outgoing, positive team member who is driven to succeed as our next Inside Account Manager! The Inside Account Manager is responsible for increasing sales by establishing, building and maintaining relationships with existing and potential customers, identifying their needs, and applying expert guidance to provide them with the appropriate products. Our team of Inside Account Managers have come from all types of industries and career backgrounds; we have one of the best training programs in the industry!

Why join the Nelsen Team?

Our team is made up of hardworking, talented people in an exciting and fast-growing industry. Offering full-time opportunities, working Monday through Friday, our employees enjoy competitive pay, benefits and an exceptional work-life balance.

Work Schedule: Monday-Friday, 8:00AM - 5:00PM; onsite at our Madison, WI location. No weekends.

Pay: $65,000 - $80,500 per year; pay commensurate with experience and skills. Potential commissioned pay after one year.

On the first of the month after 60 days:

• Health and wellness benefits eligibility, including medical, dental, vision, 401k, company-paid short/long term disability, life insurance, and more
• Generous Paid Time Off

Essential Duties and Responsibilities

Account Management

• Maintain and build relationships by contacting customers, establishing buying cycles, and presenting new products
• Apply knowledge of the industry and product features to complement and add to existing customers’ catalog
• Assess performance of portfolio and develop strategies based on customer purchase patterns
• Determine and execute price schedules and discount rates
• Collaborate with other departments to track orders and follow up on past due payments
• Solicit customer feedback to improve service and address needs

Identify Leads and Prospect for New Business

• Answer inbound sales lead calls, respond to inquiries, and convert to sales
• Provide information, quotes, and credit terms to new clients
• Prepare sales and budgeting information to determine price schedules and discount rates

Customer Service

• Respond promptly to customer requests, not limited to field support calls, product specification inquiries, price and lead times, and issue resolution
• Investigate and resolve delivery or product problems in a professional, empathetic manner
• Utilize Customer Relationship Management (CRM) to track activity, keep commitments and maintain customer contact

Teamwork and Collaboration

• Coordinate efforts with Production and Warehouse Teams to ensure product availability and delivery timelines
• Collaborate with the Marketing Team to facilitate new programs and product offerings
• Assist and mentor new Inside Account Managers and Sales Support Specialists

Additional Duties as Assigned

• Other duties as needed per location

Qualifications and Competencies

• Excellent communication skills and ability to build relationships and negotiate with clients
• Strong Microsoft Office and Excel skills
• Possess self-motivation and strong work ethic, detail oriented and able to prioritize daily work efficiently
• Must pass a background check and urine drug screen

Education and Experience

• 3-5 years of sales experience, generating leads and closing sales
• Bachelors’ degree in a relevant field, preferred
• Water Quality Association (WQA) Certification or equivalent industry knowledge, preferred